Summary
Overview
Work History
Education
Skills
Military Service
Additional Information
Timeline
Generic

Adia Moore

Charlotte,United States

Summary

I have 10+ years of customer service, administrative and military experience total. In addition, Communication and professionalism comes naturally throughout my experience. Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals as well as job metrics. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team.

Overview

10
10
years of professional experience

Work History

Claims Adjuster

AllState
04.2024 - 06.2025
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Prepared summaries of damage, payments, and policy coverage.

General Office Assistant

Empire Today LLC
02.2022 - 10.2023
  • I began working in the sale department as a sales assistant. Rescheduling sales lead, tracking daily sales numbers, communicating with sales representatives regarding their schedules and customer interactions and also assisting the sales manager in his daily task. I moved over to general office assistant working mainly with customer service. Working with customers to resolve flooring needs, rescheduling, complaint and disputes.

Customer Service Representative

Verizon
01.2020 - 02.2021
  • Answering general billing questions
  • Processing upgrades and new lines of service
  • Assisting with basic tech troubleshooting

Benefit Verification Specialist

Lash Group
10.2019 - 02.2020
  • Health Insurance Verification
  • Review Benefits for insured for asthmatic medication
  • Data entry

Call Center Representative

Conduent
11.2017 - 05.2018
  • Inbound calls from customers with a range of questions from technical support, billing, upgrades, payments and more. Ensure that all Verizon wireless customers are satisfied and their needs/wants are taken care of before the end of each call.

Cashier

Target
02.2017 - 12.2017
  • Customer Service Desk
  • Café

Waitress/Cocktail Waitress

NC Tavern
10.2015 - 09.2016
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests.

Education

High school diploma or GED -

High School Diploma - Information Technology

Phillip O'Berry Academy of Technology
Charlotte, NC
06.2014

Skills

  • Cash management
  • Proficient in Microsoft applications
  • Technical support expertise
  • Customer support expertise
  • Client account management
  • Customer relationship management
  • Customer relationship management software
  • Effective organizational skills
  • Efficient data input
  • Prioritization and scheduling
  • Insurance sales
  • Administrative experience

Military Service

  • Branch: Army Reserve
  • Service Country: United States
  • Rank: E-4
  • February 2014 to Present

Additional Information

  • Skills
  • Cash handling Neat, clean and professional
  • Reliable team worker appearance
  • Math and language skills

Timeline

Claims Adjuster

AllState
04.2024 - 06.2025

General Office Assistant

Empire Today LLC
02.2022 - 10.2023

Customer Service Representative

Verizon
01.2020 - 02.2021

Benefit Verification Specialist

Lash Group
10.2019 - 02.2020

Call Center Representative

Conduent
11.2017 - 05.2018

Cashier

Target
02.2017 - 12.2017

Waitress/Cocktail Waitress

NC Tavern
10.2015 - 09.2016

High school diploma or GED -

High School Diploma - Information Technology

Phillip O'Berry Academy of Technology

Similar Profiles

CREATE PROFILE