Lindsy Bell
Lakeland
Summary
With over 10 years of customer service experience, all the skills that i have acquired over that time and my ability to adapt quickly to any new task given to me, I know that I will be a great candidate for any job I set my mind on. Thank you for considering me as an addition to your company, I understand your time is valuable and in considering me for the position, it hasn't been wasted. I'm a hard worker, a strong presence, and a valuable addition to any team. I believe in doing whatever I'm doing with passion. Without passion, with work devote of emotion and drive, we can never truly be successful. Passion in my work is what i bring with me.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Bloomington
04.2022 - Current
- Evaluated insurance claims to determine validity and coverage.
- Investigated claims by interviewing clients and reviewing documents.
- Collaborated with medical professionals to assess injury-related claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Communicated claim decisions clearly to clients and stakeholders.
- Managed claim files and maintained accurate documentation throughout process.
- Implemented process improvements to enhance claims handling efficiency.
- Maintained accurate documentation of all claim activity within designated system.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Security Officer
Publix
Lakeland
08.2017 - 09.2022
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Immediately reported safety hazards for remediation response.
Receptionist Assistant
Optical Outlets
Lakeland
2017 - 2017
- Handled diverse needs for clients in-person, by phone or through email.
- Greeted customers, delivery persons and official representatives.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Obtained and processed payments from clients for products and services.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Operated multi-line telephone system to handle high volume of daily calls.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
Restaurant Waitress
Freds Market
Lakeland
2014 - 2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Receptionist
Quality Concrete Cutting and Coring llc
Lakeland
2012 - 2013
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Drafted professional business communication and answered phone calls and emails.
- Pulled and organized requested documentation.
- Determined needs of visitors and provided information or solutions.
- Managed payroll for temporary, hourly, and salaried employees.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Identified, researched and resolved issues with hours worked.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Contacted vendors to follow up on late invoices.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL2009
Class D License - Security And Loss Prevention Services
Conroy Security Llc
215 Ave T NE, Winter Haven, FL 338812017
Skills
- Observant
- Report writing
- High level of integrity
- Premises surveillance
- Reliability
- Patrolling
- Vigilant and watchful
- Documentation and recordkeeping
- Call handling
- Correspondence writing
- Mail sorting
- Cash management
- Multi-line telephone skills
- Meticulous and organized
- Dedicated team player
- Strong problem solver
- Organization
- Problem Solving
- Pro Active
- Ability to work independently
- Time Management
- Claims evaluation
- Documentation management
- Attention to detail
- Conflict resolution
- Claims processing
- Empathy and patience
- Workflow management
- Customer service
Certification
- Licensed Security Officer - 2017-Present
- Licensed Claims Adjuster - 2022-Present
References
Lindsy
Melissa Cantu (863) 934-4211 Relation: Supervisor Years Known: 4
Julia Archie (863) 651-9689 Relation: Supervisor Years Known: 4
Dan Laird (863) 889-2054 Relation: Manager of loss prevention Years known: 4
Alysen Johnson (863) 944- 4506 Relation: Friend and coworker Years known: 12+ years
Timeline
Claims Adjuster
State Farm
04.2022 - Current
Security Officer
Publix
08.2017 - 09.2022
Receptionist Assistant
Optical Outlets
2017 - 2017
Restaurant Waitress
Freds Market
2014 - 2017
Receptionist
Quality Concrete Cutting and Coring llc
2012 - 2013
High School Diploma -
Kathleen Senior High School
Class D License - Security And Loss Prevention Services
Conroy Security Llc