Irvin Alonso
Edinburg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
Progressive Insurance
04.2024 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
Lincensed Property Adjuster
Allcat Claims Service/ USAA
10.2023 - 04.2024
- Improved claim resolution times by efficiently managing a caseload of property claims.
- Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
- Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential properties.
- Promoted teamwork among colleagues through active participation in staff meetings, workshops, and professional development opportunities.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
Licensed Auto Adjuster
Allcat Claims Service/ USAA
08.2022 - 09.2023
- Issued payouts to claimants and car shops.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Lead
Spectrum
10.2017 - 07.2022
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Handled Advanced issues with calm, knowledgeable and professional approach.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Agent
Teleperformance USA
08.2015 - 09.2017
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Business - Business Management
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
IDEA College Preparatory
San Juan05.2014
Skills
- State Regulatory Compliance
- Claim Handling
- Goals and Performance
- Time management
- Bilingual
- Good Leadership skills
- Active Listening
- De-escalation techniques
- Multi tasker
- Attentive and observant
- Xactimate trained
Timeline
Auto Claims Adjuster
Progressive Insurance
04.2024 - Current
Lincensed Property Adjuster
Allcat Claims Service/ USAA
10.2023 - 04.2024
Licensed Auto Adjuster
Allcat Claims Service/ USAA
08.2022 - 09.2023
Lead
Spectrum
10.2017 - 07.2022
Agent
Teleperformance USA
08.2015 - 09.2017
Bachelor of Business - Business Management
The University of Texas Rio Grande Valley
High School Diploma -
IDEA College Preparatory
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