Timothy Lewis
Portland,OR
Summary
Analytical Claims Manager managing internal functions of teams, promoting high levels of quality production and overseeing operational functions. Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight.
Overview
17
17
years of professional experience
Work History
Auto Damage Claims Manager
GEICO, Government Employees Insurance
Portland, OR
09.2018 - 12.2023
- Managed a team of 30 claims adjusters, developing effective workflows and individual associate performance by facilitating training, coaching and corrective action.
- Oversaw onboarding processes for new associates, delivering training on claims handling.
- Coached and providing timely and accurate technical guidance through activities such as live and virtual observations, daily reviews and call monitoring.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with state guidelines and departmental standards.
- Daily management of associate time cards, desk files, corrective action, benefits, compensation and and tax compliance via Workday application.
- Routinely prepared detailed reports on claim status and activities for both regional and executive management for response to Oregon Department of Insurance inquiries.
Auto Damage Adjuster
GEICO, Government Employees Insurance
Portland, OR
10.2012 - 08.2018
- Conducted 1200 in person and virtual auto damage assessments per year as the claim's singular point of contact.
- Proficient in CCC One, Auditex, and Duncan in the assessment of damage to passenger vehicles, RV's, motorcycles and boats.
- Handled all customer contact including claim expectations, vehicle repairs, rental management, total loss process and payment.
- Developed relationships with providers to obtain the most expedited, comprehensive and enjoyable claims experience at the lowest cost of repair.
- Routinely evaluated claims for possible fraud with the review of the facts of loss, ISO and customer interviews.
Bar Manager
Darden Restaurant Group
Lake Oswego, OR
01.2007 - 07.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor of Science - Psychology
07-2010
Skills
- Coaching and Mentoring
- Performance Monitoring
- State Regulatory Compliance
- Fraudulent Claims Investigation
- Workday
- CCC One Estimating Platform
- Duncan
- Audatex
- MS Office Suite
- I-CAR Platinum (Pro-Level 3) Certified
- CHIEF Structural, Suspension and Body Damage Trained
Timeline
Auto Damage Claims Manager - GEICO, Government Employees Insurance
09.2018 - 12.2023
Auto Damage Adjuster - GEICO, Government Employees Insurance
10.2012 - 08.2018
Bar Manager - Darden Restaurant Group
01.2007 - 07.2012
Portland State University - Bachelor of Science, Psychology