Adialys Diaz Valdes
Badin,North Carolina
Summary
Proven sales associate with a track record of exceeding sales targets by over 20% at Metro by T-Mobile, leveraging exceptional customer service and upselling skills. Adept at fostering client relationships and resolving issues, enhancing customer retention. Brings strong problem-solving abilities and an energetic self-starter attitude to drive team success.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Retail Sales Associate role.
Diligent Retail Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
04.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Assistant
GAV Construction LLC.
02.2020 - 04.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Fostered long-lasting relationships with clients through attentive follow-up communications after purchases were made, ultimately increasing repeat business opportunities.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2023
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Sales expertise
- Upselling
- Adapt to diverse groups
- Service-oriented
- Energetic self-starter
- Retail loss prevention
Accomplishments
- Increased productivity 20% by implementing several process improvements.
- Project Development - Collaborated with team of 3 in the development of different projects.
- Achieved awards through effectively helping with sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Documented and resolved issues which led to problem solving.
- Achieved goals by completing many tasks with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Interests
- Participating in cultural exchange programs and homestays
- Cooking
- Outdoor Recreation
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Train Travel
- Photography
- Team Sports
- Video Gaming
- Camping
- Hiking
- Playing Sports
- Drawing and Painting
- Enjoy creating and following travel blogs and vlogs
- Interior Design
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Sales Associate
Metro by T-Mobile
04.2023 - 10.2023
Assistant
GAV Construction LLC.
02.2020 - 04.2023
High School Diploma -
Penn Foster Career School
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