Adianna Ramos
Murrieta,CA
Summary
Enthusiastic and results-driven business marketing student with a relentless passion for turning ideas into impactful outcomes. Eager to gain valuable professional experience and apply academic knowledge to real-world scenarios. A go-getter known for an attentive approach to challenges, bringing a dynamic skill set in customer service and guest satisfaction. With a keen eye for customer needs and a commitment to continuous learning, I am poised to contribute proactive solutions to any professional setting. Ready to take on challenges, embrace opportunities, and make meaningful contributions to a forward-thinking team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freelance Social Media Manager
Yve's Socials
01.2022 - Current
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Lead Barista
The Crafted Scone
10.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
Front Desk Coordinator
Heritage Dental
04.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Barista Shift Lead
Starbucks
10.2018 - 04.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
Education
Bachelor of Arts - Business Marketing
California State University, East Bay
Hayward01.2026
Skills
- Problem-solving abilities
- Sales promotion
- Interpersonal skills
- Adaptability to change
- Performance evaluation
- Adaptability and flexibility
Certification
Google Career Digital Marketing & E-Commerce (2022)
Meta Social Media Marketing (2022)
Google Career Project Management (2022)
Timeline
Lead Barista
The Crafted Scone
10.2022 - 04.2023
Freelance Social Media Manager
Yve's Socials
01.2022 - Current
Front Desk Coordinator
Heritage Dental
04.2020 - 03.2022
Barista Shift Lead
Starbucks
10.2018 - 04.2020
Bachelor of Arts - Business Marketing
California State University, East Bay
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