Adil Alabdely
West Henrietta,NY
Summary
Hardworking employee enthusiastic about learning new job aspects inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Dynamic Team Worker with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Consultant
CarMax
01.2017 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained a sense of urgency in answering customer questions and requests through email or voice messages.
- Increased overall revenue by 20% from monthly budget sales through effective salesmanship and great negotiation skills
English Teacher
Ministry Of Education
02.2010 - 09.2016
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Call Center Team Leader
Asiacell Telecommunications
08.2009 - 12.2013
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives to enhance overall business effectiveness through improved customer engagement and team performance.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Implemented new call center strategies and procedures, enhancing productivity and quality of customer service.
Translation Coordinator
Provincial Reconstruction Team
04.2007 - 05.2008
- Developed strong relationships with international clients, fostering trust and repeat business opportunities.
- Optimized internal processes by regularly reviewing existing systems and suggesting improvements where necessary.
- Negotiated contracts with freelance translators, securing competitive rates while maintaining high-quality work standards.
- Increased overall project success by providing ongoing feedback to translators and addressing any issues promptly.
Police Cadet
Baghdad Police Academy
11.2004 - 03.2005
- Filed records and provided recordkeeping duties.
- Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Assisted in maintenance of police facilities and vehicles.
Education
Bachelor of Arts - English Literature
Al Mustansiriya University
Baghdad10-2004
Skills
- Quality Assurance
- Relationship Building
- Teamwork and Collaboration
- Time Management
- Product and service knowledge
- Hard worker
- Eager to learn
- Easy going
Certification
- Salesforce Administrator
- Salesforce Developer
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Sales Consultant
CarMax
01.2017 - Current
English Teacher
Ministry Of Education
02.2010 - 09.2016
Call Center Team Leader
Asiacell Telecommunications
08.2009 - 12.2013
Translation Coordinator
Provincial Reconstruction Team
04.2007 - 05.2008
Police Cadet
Baghdad Police Academy
11.2004 - 03.2005
Bachelor of Arts - English Literature
Al Mustansiriya University