Adil Amraoui
Call Center Representative
New Britain,CT
Summary
Dedicated and hardworking professional with a strong work ethic and a commitment to delivering high-quality results. Known for reliability, adaptability, and a positive attitude in fast-paced environments. Proven ability to take initiative, work well both independently and in teams, and consistently meet deadlines.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Restaurant Team Member
Fluffies Chicken
08.2024 - 02.2025
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
Call Agent
NCC Casablanca
02.2019 - 03.2020
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Education
High School Diploma -
Abu El Kacem
Khenifra 05.2001 -
Skills
Verbal and written communication
Food safety measures
Customer interaction
Guest experiences
Certification
Adobe Photoshop Certification
Timeline
Restaurant Team Member
Fluffies Chicken
08.2024 - 02.2025
Call Agent
NCC Casablanca
02.2019 - 03.2020
Adobe Photoshop Certification
02-2017
High School Diploma -
Abu El Kacem
05.2001 -
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