Adina Pilipovic
BJC Healthcare
St Louis,MO
7
years of professional experience
Hardworking and dedicated professional with experience in various roles and specialties of the medical field. Organized and reliable team player. Proficient in working with multidisciplinary teams to optimize patient care. Quality-driven with strong interpersonal abilities.
Work History
Practice Manager
2 Years 9 Months- Directed daily clinic operations, aligning scheduling, staffing, and patient flow with ambulatory service goals.
- Supervised practice staff, coaching performance expectations and reinforcing service standards across care teams.
- Managed provider schedules, optimizing appointment templates to improve access and continuity of care.
- Monitored budgets, approving purchases and controlling operating expenses within departmental guidelines.
Practice Manager
1 Year 9 Months- Delegated tasks to each member of staff and oversaw task completion, offering assistance when needed to promote success.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Implemented highly effective onboarding for new staff and Physicians.
- Promoted cross-training for current staff in various areas.
- Supervised internal and external communications by answering queries and complaints.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented changes and communicated information through staff meetings.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new staff members.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Coordinated assignments for Resident and Fellow Physicians working in the clinic
Lead Medical Assistant
1 Year 2 Months- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient calls
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in meetings to improve workflows by representing the Medical Assistant team
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification/ pre-authorization functions.
- Completed patient insurance, disability, and work forms
- Trained new team members
- Assisted in the lab when needed
- Assisted Fellowship Coordinator with onboarding of new Fellow Physicians
- Organized and led monthly meetings to educate Medical Assistant team on new equipment, skills, and information.
Medical Assistant II
11 Months- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed EKGs
- Performed urinalysis
- Administered vaccines
- Obtained patient glucose levels
- Downloaded data from patients' glucose meters/pumps
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Checked patients in/out for appointments
- Updated patient demographics and insurance information
- Obtained patient co-pays
Education
- Medical Assisting
Skills
Epic systems
Practice management
Policy and procedure development
Regulatory compliance
Financial operations oversight
Process improvement
Critical thinking
Staff development
Timeline
Practice Manager
BJC Healthcare
02.2024 - CurrentRead More
Practice Manager
Washington University School of Medicine
09.2021 - 06.2023Read More
Lead Medical Assistant
Washington University School of Medicine
07.2020 - 09.2021Read More
Medical Assistant II
Washington University School of Medicine
08.2019 - 07.2020Read More
St. Louis College of Health Careers
from Medical Assisting
Read More