Adina Sims
Tignall,GA
Summary
Energetic and enthusiastic, I am excited to pursue a career in healthcare as a Certified Medical Administrative Assistant. Passionate about delivering exceptional patient care and ensuring efficient operations within medical facilities, I strive to make a positive impact on both patients and healthcare professionals. With strong organizational skills and attention to detail, I thrive in fast-paced environments and excel at managing administrative tasks. Committed to providing top-notch customer service, I am eager to contribute my knowledge and abilities to support the delivery of quality healthcare services.
Overview
4
4
years of professional experience
Work History
MERCHANDISER FIELD REPRESENTATIVE
PREMIUM RETAIL SERVICE
10.2023 - Current
- Collaborate with store managers and vendors by conducting regular store visits to assess product availability and optimize inventory levels to meet customer demands.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
MEDICAL BILLING REPRESENTATIVE
ALLEGHENY HEALTH NETWORK
03.2022 - 10.2023
- Proficient use of billing software and electronic health record system
- Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.
- Served as a liaison between patients, insurance companies, and healthcare providers to facilitate accurate claims processing and payment resolution.
Technical Support Representative
Verizon Wireless
12.2020 - 12.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Diploma -
COASTAL MEDICAL TRAINING INSTITUTE
11.2024
High School -
LINCOLN COUNTY HIGH SCHOOL
05.2023
Skills
- Effective Call Resolution
- Office Policy Compliance
- Experience with HIPAA Standards
- Detail-Oriented
- Proficient in Computer Software
- Data entry
- Patient Data Management
- Task Workflow Management
- Appointment scheduling
- Experience with Healthcare Management Software
- Healthcare billing
- Proficient in Medical Terminology
- Insurance Eligibility Verification
- Analytical Problem-Solving
- Clerical Coordination
Timeline
MERCHANDISER FIELD REPRESENTATIVE
PREMIUM RETAIL SERVICE
10.2023 - Current
MEDICAL BILLING REPRESENTATIVE
ALLEGHENY HEALTH NETWORK
03.2022 - 10.2023
Technical Support Representative
Verizon Wireless
12.2020 - 12.2021
High School -
LINCOLN COUNTY HIGH SCHOOL
Diploma -
COASTAL MEDICAL TRAINING INSTITUTE