Gordon Henke
Bluffton,SC
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FIELD MARKETING CR MERCHANDISER/INSPECTIONS
Shell Mobility and Convenience USA
Houston, TX
11.2014 - 10.2024
- The CR Merchandisers in the CR team serve as the eyes and ears of the team on-site.
- The merchandisers ensure that their stores are in perfect shape to drive sales growth.
- The Merchandisers do this by supporting the Formats Team members to build hardware in stores for new projects and improvements to the sites that drive the sales growth.
- The Merchandisers need to understand how we want to grow, to make sure that they keep their stores in line with these guidelines.
- Focus on a constant pursuit of excellence in CR execution.
- Support the Space Manager in delivering store resets.
- Audits: Completing CR Marketing Audits and supporting and coaching the stores to deliver better performance and drive CR initiatives.
- Build new equipment in large stores or rebuild/layout of small stores.
- Support the development team in building equipment for new Retrofit sites, including new Food Stores.
- Support special growth projects that require the movement of hardware on-site.
- Support sites with day-to-day challenges in hardware: replacing, fixing, and moving hardware.
- Partner with the other CR Merchandisers to ensure that the CR warehouse is organized, neat, clean, and safe.
- Keep an inventory of hardware, equipment, and other items in the warehouse and report up the chain when additional hardware and equipment need to be procured to support the stores.
- Expertise in working safely with care for yourself, the site, site staff, and customers.
- Working knowledge of small-store customer journey development and inside-store layouts.
- Retail store experience and understanding of retail— selling and/or retail operating environment.
- General awareness of safety and customer access to governmental guidelines, TBAC, and Food Handling.
- Result-focused mindset - able to deliver against or support the delivery of stretching business targets.
- Positive self-starter - able to work with minimum supervision, seeking constant business or process improvements.
- Collaborative collaborator – able to work with multiple stakeholder groups across the organization.
- Flexibility - able to attend service station reviews around the US when required.
- Agility - able to work with tight deadlines and manage a fluid workflow, responding at speed to changing business demands, reacting to unforeseen requests in a calm and measured manner.
- Resilience - able to prioritize workload when under pressure from different stakeholders.
Security Guard
Allied Universal
Savannah, GA
03.2025 - 01.2026
- Surveillance and monitoring
- Emergency response and crisis management
- Strong observational skills
- Conflict resolution and de-escalation techniques
- Excellent communication and people skills
- Knowledge of security protocols and procedures
- Ability to work independently and as part of a team.
- Monitored and patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors.
- Conducted thorough inspections of buildings and grounds, identifying and addressing potential security risks and vulnerabilities.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement and emergency services as necessary.
- Implemented security protocols and procedures, ensuring compliance with company policies and local regulations.
- Provided exceptional customer service by assisting visitors and staff, enhancing overall safety and satisfaction within the facility.
- Maintained detailed logs of daily activities, incidents, and observations, facilitating effective communication with management and law enforcement.
- Trained and mentored new security personnel, fostering a culture of safety and vigilance within the team.
- Utilized surveillance equipment and technology to monitor activities and deter potential threats.
- Conducted regular training sessions, ensuring preparedness for emergencies among staff and security personnel.
- Measures and prepare precise incident documentation in compliance with organizational and legal requirements.
- Adept at responding promptly and effectively to emergencies, including fire alarms, medical situations, and security incidents, while maintaining composure under pressure.
- Skilled in conflict de-escalation, crowd control, and adherence to safety protocols.
- Committed to maintaining a secure environment, ensuring regulatory compliance, and fostering a culture of safety and trust within the organization.
Education
Some College (No Degree) -
University of Phoenix
Skills
- Surveillance and monitoring
- Emergency response and crisis management
- Strong observational skills
- Conflict resolution and de-escalation techniques
- communication and people skills
- security protocols and procedures
- Ability to work independently
- MS Office (skilled in) Word, Excel, Publisher, and Outlook
- Management
- Customer service
- Team leadership
- Merchandising
- Store operations
- Inventory management
- Safety compliance
- Retail operations
- Cash handling
- Cleaning
- Stocking
- Security protocols
- Conflict resolution
- Customer service
- Inventory management
- Team collaboration
- Retail operations
- Effective communication
- Attention to detail
- Adaptability
- Work ethic
- Patrol techniques
- Reliability
- Situational awareness
- Punctuality
- Security operations experience
Certification
- CPI Blue Card, #NC12B3AAE9, 03/08/27
- SLED Card, #R0268705, 05/14/26
- CPR Certificate, 03/07/25
References
- Randy Krause, RC Ranch, 281-851-8233, rskrause1992@gmail.com
- Miguel Muro, Texas Petroleum Group, 832-491-2348, mig.uelmuror@gmail.com
- Terry LaPointe, Shell Mobility and Convenience USA, 214-532-9324, terry.lapointe@yahoo.com
Timeline
Security Guard
Allied Universal
03.2025 - 01.2026
FIELD MARKETING CR MERCHANDISER/INSPECTIONS
Shell Mobility and Convenience USA
11.2014 - 10.2024
Some College (No Degree) -
University of Phoenix