Adinarys Robles Cruz
Green Cove Springs,FL
Overview
7
7
years of professional experience
Work History
Partner Success Coordinator
Brave Health
07.2024 - 07.2025
- Streamlined communication with case managers and discharge planners about patient referral statuses through email and phone outreach.
- Managed processing of patient referrals, including gathering demographic data, insurance information, and discharge documents.
- Conducted informative PowerPoint presentations for current and future partners detailing company services.
- Facilitated one-on-one discussions with case managers to resolve inquiries related to company processes and referrals.
- Prepared and sent secure patient charts to providers via email or fax.
- Proactively contacted prospective partners to extend services related to patient referrals.
Access Counselor
Brave Health
10.2022 - 07.2024
- Conducted outreach to schedule psychiatric evaluations, biopsychosocial assessments, and detailed evaluations for patients. Maintained patient charts in Athena with precision for improved data management. Assisted patients via phone in arranging follow-up medication management and therapy sessions. Collected and confirmed demographic details and insurance information to streamline service delivery. Provided support to psychiatrists and nurse practitioners in managing schedules and confidential communications. Addressed medication refill requests from psychiatric patients effectively.
Call center agent
Spherion Staffing
02.2021 - 06.2022
- Accurately obtained and verified patient information in a timely manner. Evaluated eligibility through prescreening and comparison with established requirements. Managed scheduling of appointments to ensure optimal service delivery. Clarified procedures while supplying pertinent information for upcoming appointments.
Recruiter
SNI Companies
08.2018 - 08.2019
- Leveraged ICIMS, Indeed, CareerBuilder, and social media for candidate searches. Compiled lead lists in Excel focusing on local talent near workplace zip code. Made 30 to 40 daily calls seeking truck drivers and diesel mechanics nationwide. Communicated job specifics effectively to attract potential applicants. Executed prescreen interviews of 15-20 minutes, updating ICIMS profiles with documentation. Checked motor vehicle records and facilitated interview arrangements with management teams. Engaged with candidates before and after interviews to strengthen relationships.
Education
Bachelor of Arts - Clinical and Counseling Psychology
Saint Leo University
Jacksonville, FL06.2019
Skills
- Salesforce and database experience Proficient in Microsoft Office Suite Digital literacy skills Flexibility in work environments Strong interpersonal abilities Organizational capabilities Detail-oriented mindset Clear verbal and written communication Familiarity with psychiatric terminology and medications Compliance with HIPAA regulations
Accomplishments
Member of Phi Theta Kappa Honor Society, demonstrating commitment to academic excellence and leadership. Facilitated community service events, enhancing organizational capabilities and community engagement. Experience in teaching, contributing to educational development and mentorship.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Partner Success Coordinator
Brave Health
07.2024 - 07.2025
Access Counselor
Brave Health
10.2022 - 07.2024
Call center agent
Spherion Staffing
02.2021 - 06.2022
Recruiter
SNI Companies
08.2018 - 08.2019
Bachelor of Arts - Clinical and Counseling Psychology
Saint Leo University