Adis Lemes

• Oversaw daily operations for front-line staff and 5 providers, optimizing workflows, staffing, and patient throughput
• Increased copay collection rate from ~ 85% to 90% within 12 months through process improvements and staff accountability
• Reduced phone abandonment rate from ~8% to
• Improved patient satisfaction (LTR) scores from ~78% to 81% by enhancing service consistency and communication
• Managed staff performance, scheduling, and coaching to drive operational efficiency and service quality
• Implemented Epic template optimizations to improve scheduling access and reduce patient wait times
• Coordinated float pool utilization for clinical and clerical staff to maintain coverage and operational continuity

• Assisted 200 patients daily with registration and administration processes

• Collaborated with insurance companies such as Aetna, Blue cross, Metlife and many more.

• Reviewed patient records for accuracy and completeness of data entry.

• Maintained confidentiality of all patient information according to HIPAA regulations.

• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.

• Created department-specific forecast models and 3-year growth projections using Excel and PowerPoint, supporting executive strategic planning
• Developed a financial Proforma within excel supporting the business case for a new CT scanner, aligning projected volumes and reimbursement data with capital investment strategy
• Partnered with senior leadership to drive departmental growth and service delivery improvements within interventional radiology
• Led a community health outreach project, targeting undeserved ZIP codes with elevated hardship and vulnerability indices, providing opportunity to improve access to care
• Conducted financial and utilization analysis across key hospital departments identifying opportunities for cost-efficiency and alignment with optimization goals.