Melanie Nygord
Minneapolis,MN
Summary
Business Office Supervisor with extensive experience in healthcare compliance and staff management at VitreoRetinal Surgery PLLC. Achieved significant improvements in workflow efficiency and patient satisfaction through targeted training and process enhancements. Expertise in billing accuracy and conflict resolution, contributing to operational success and a collaborative team culture.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Office Supervisor
VitreoRetinal Surgery PLLC Retina Consultants MN
Edina , MN
05.2010 - Current
- Ensured compliance with healthcare regulations and internal policies across all operations.
- Directed daily activities of 15 employees, enhancing workflow efficiency.
- Resolved patient inquiries and concerns, boosting satisfaction levels.
- Trained staff on best practices for patient care and office procedures.
- Identified process improvement opportunities, yielding cost reductions and increased productivity.
- Coordinated team meetings to discuss workflow improvements and address patient needs.
- Collaborated with departments to streamline interdepartmental processes.
- Participated in recruitment efforts by interviewing candidates for open positions.
Billing Specialist
Retina Center
Minneapolis, Minnesota
05.1997 - 05.2010
- Accurately input procedure and diagnosis codes to generate precise patient invoices.
- Reviewed medical records for billing and patient data accuracy.
- Maintained records of collections, adjustments, and denials in the system.
- Collaborated with patients on payment arrangements when necessary.
- Resolved discrepancies between remittances and received invoices.
- Processed patient billing and insurance claims efficiently.
- Verified insurance coverage and identified payers for billing purposes.
- Calculated charges, prepared, and submitted insurance claims.
Education
Diploma - Health Unit Coordinator
East Grand Forks Technical School
East Grand Forks, MN05-1993
Associate of Applied Science - Early Childhood Education
University of MN Crookston
Crookston,MN05-1991
High School Diploma -
Thompson Public School
Thompson, ND05-1989
Skills
- Healthcare compliance
- Staff supervision
- Process improvement
- Billing accuracy
- Patient interaction
- Customer relationship management
- conflict resolution
- time management
- Employee engagement
- Training and coaching
- Office management
- Team building
- Policy and procedure modification
- Financial administration
- Administrative support
- Procedure coding
- Team leadership
- Office administration
- Medical coding
- Insurance verification
- Claims processing
- Data entry accuracy
- Financial analysis
- Financial counseling
- Collecting payments
Certification
Ophthalmic Coding Specialist
Education and Training
other,other,other
Affiliations
Organization and manage our canteen for the Edina location, organize the annual plant sale - which both of these I oversee the donations and send to the Fighting Blindness Foundation
Timeline
Business Office Supervisor
VitreoRetinal Surgery PLLC Retina Consultants MN
05.2010 - Current
Billing Specialist
Retina Center
05.1997 - 05.2010
Diploma - Health Unit Coordinator
East Grand Forks Technical School
Associate of Applied Science - Early Childhood Education
University of MN Crookston
High School Diploma -
Thompson Public School