Kelly Jewett
Supervisor
Paton,IA
Summary
I am a dedicated Healthcare Business Office Supervisor with professional history of meeting company AR goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Office Supervisor
Boone County Hospital
Boone, IA
08.2016 - Current
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired Insurance Clerks, bolstering job expertise within 60 days.
- Recommends process and policy improvements to ensure department goals are met through monitoring AR, receipts, denials and rebilling to payers.
- Monitors credits balances
- Maintains effective communication with other team members and Assistant Director/Department Director.
- Supervises Clinic and Hospital staff and provides continuous training and support to department team members that are supervised.
- Communicates with third party payers regarding claim processing difficulties or new processing procedures.
- Establishes procedures to ensure that systems and procedures are being followed correctly.
- Reviews refund requests and miscellaneous cash adjustments.
- Works with director to assist in preparing and gathering necessary information used in performing audits for Boone County Hospital.
- Works closely with outside collections agencies to resolve problems.
- Assist in responding to inquiries from patients and other customers.
- Maintains professional growth and development.
- Current on Medicare, Medicaid, and commercial payer guidelines and regulations.
- Back up entire department staff as needed.
- Ensure all providers are in network with all insurances and maintains communication with Reimbursement specialist to correct any enrollment concerns.
- Clearing house claims, 835 ERA & EDI Enrollment
Account Manager/Sales Producer, CISR
Allstate-McKnight Agency
Boone, IA
11.2015 - 08.2016
- Increased & maintained quotes and sales.
- Handled client accounts; including life & commercial lines insurance account (keeping/noting records, phone calls, etc.)
- Record Keeping changes according to insured requests, quoting and issuing policies for All-state
- Customer service & answering phones
- Recruiting new clients
Account Manager/Sales Producer, CISR
Gateway Insurance Services
Ames, IA
08.2006 - 10.2015
- Responsible for customer service, answering phones
- Handling personal insurance accounts (keeping/noting records, phone calls, etc.);
- Changes according to insured requests, quoting and issuing policies for multiple companies including Allied, EMC, Progressive, Foremost, Selective & Travelers, applying payments.
Scare Actress
The Haunt
Madrid, IA
09.2014 - 01.2015
- Helped set up and tear down haunted maze.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
- Met with production director to discuss poses, movements and persona to portray.
Cashier/Embroidery
Scheel’s
Des Moines, IA
01.2005 - 01.2006
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
- Created customer orders in embroidery shop; digitizing.
Student Services Assistant
Grand View College
Des Moines, IA
01.2005 - 01.2006
- Greeted students, granted parking passes, provided directions, phone numbers and contact phone numbers; record keeper.
- Served diverse student needs by collaborating closely with academics, sales and support personnel.
- Managed data entry of student information and maintained updated records including parking passes.
- Answered student inquiries in-person, by telephone and through email.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Accounts Receivable Specialist
American Home Shield
Carroll, IA
01.2002 - 01.2004
- Answered phones, processed incoming checks and applied payments for home warranties.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Child Care
Carroll Area Child Care Center
Carroll, IA
01.2000 - 01.2002
- Cared for all ages of children, helped with daily activities, lunches, naps, etc.
Secretary/Funeral Advisor
Hastings Funeral Home
Jefferson, IA
05.1996 - 05.1998
- Answered phones, processed incoming checks and applied payments, sales tax, accounts receivable and payable
- Met with families and helped make funeral arrangements;
- Set up funeral services
Education
Computer Sciences
Grand View College
Des Moines, IAAssociate of Science - Nursing, LPN
Des Moines Area Community College
Boone & Carroll, IA06.2006
High School Diploma -
Jefferson-Scranton High School
Jefferson, IA05.1998
Skills
- Customer Service
- Ease with Computers and Technology, proficient in Microsoft Office & Meditech
- Claims including ICD-10, ERA, EDI and loops and segments
- Electronic Health Records Systems
- Policy and Program Development including Organizational/office Standards
- Performance Motivation
- Job Assignments
- Healthcare Laws and Regulations including variety of payors
- Employee Training Program including creating manuals
- Healthcare Operations
- Organizational Standards
- Patient Data Management Systems
Certification
- Iowa Notary
- Certified Customer Service Representative (CISR) - 2014-2017
- State of Iowa Insurance License, Property and Casualty, Commercial, Life - 1/23/2007-2017
- LPN/Associate Degree - 2006
- High School Diploma - 1998
Volunteer Experience
Ames Girls Softball Association, Treasurer 2012-2015
Young Professionals Of Ames
Timeline
Business Office Supervisor
Boone County Hospital
08.2016 - Current
Account Manager/Sales Producer, CISR
Allstate-McKnight Agency
11.2015 - 08.2016
Scare Actress
The Haunt
09.2014 - 01.2015
Account Manager/Sales Producer, CISR
Gateway Insurance Services
08.2006 - 10.2015
Cashier/Embroidery
Scheel’s
01.2005 - 01.2006
Student Services Assistant
Grand View College
01.2005 - 01.2006
Accounts Receivable Specialist
American Home Shield
01.2002 - 01.2004
Child Care
Carroll Area Child Care Center
01.2000 - 01.2002
Secretary/Funeral Advisor
Hastings Funeral Home
05.1996 - 05.1998
Computer Sciences
Grand View College
Associate of Science - Nursing, LPN
Des Moines Area Community College
High School Diploma -
Jefferson-Scranton High School