Adison Cobb
Motivated and dependable professional with experience in customer service, team leadership, training and operational goals. Recognized for strong communication, organization, and problem solving skills, with a commitment to development and growth as a person and a professional. Eager to expand and open more doors while nearing completion of a Bachelor's of Science in Psychology.
Work History
To-Go Coordinator
4 Years1. Resolved guest concerns and order discrepancies to ensure positive guest experiences.
2. Coordinate nightly To-Go operations by assigning To-Go hosts their positions based on confidence, experience, and the pace of the night.
3. Plan and facilitate quarterly To-Go meetings focused on communication, professional development, and improvements in an engaging way.
4. Monitor weekly and monthly Net Promoter Scores (NPS) results to identify trends and opportunities for improvement while developing games and incentives for recognition and motivation.
5. Maintain accountability for overall To-Go performance by monitoring workflow, resolving issues, and supporting other areas within the restaurant.
6. Balance training responsibilities, coordinating daily operations, and working alongside other To-Go hosts to maintain company standards.
To-Go Trainer
4 Years 6 Months1. Be knowledgeable in Texas Roadhouse mission statements, core values and goals in order to give trainees the correct impression of the company.
2. Recollection of own hardships within the job in order to help trainees understand aspects they may not have thought of yet.
3. Attend trainer meetings and retain information as well as provide any issues or resolutions to the conversation.
4. Patiently provide information and use the teach back method in order to provide positive and negative feedback.
5. Maintaining the role of a mentor on every shift, every day for every one.
To-Go Host
4 Years 10 Months1. Simultaneously manage seven key To-Go stations to ensure every order was complete and accurate.
2. Maintain company standards (Food safety, cleanliness and uniform).
3. Communicate effectively with team members to prioritize orders, relay modification and minimize any delay.
Education
Bachelor of Science - Child And Family Psychology
- 3.8 GPA
- Dean's List [Spring, 2026]
- Dean's List [Fall, 2025]
- Deans Award [Fall, 2024]
- Dean's List [Fall, 2024]
- Dean's List [Spring, 2024]
- Dean's List [Fall, 2023]