Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Scott McIntosh

Kirtland,OH

Summary

Dynamic professional with a proven track record at Texas Roadhouse, enhancing team productivity and customer satisfaction. Expert in staff management and process improvement, with a knack for active listening and critical thinking. Demonstrated ability to develop training materials, boosting staff onboarding efficiency. Skilled in POS systems and complaint handling, committed to excellence in service.

Overview

6
6
years of professional experience

Work History

To-Go Coordinator

Texas Roadhouse
05.2019 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cook

The Well
07.2020 - 04.2021
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Custodian

E Manufacturing
05.2018 - 05.2019
  • Maintained clean and comfortable environments in commercial buildings by mopping, cleaning windows, and dusting.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Kept building spaces premises clean inside and outside.

Education

High School Diploma -

Kirtland High School
Kirtland, OH
05-2020

Skills

  • Staff Management
  • Process Improvement
  • Service Upselling
  • Staff education and training
  • POS systems expert
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint Handling
  • Money handling abilities
  • Scheduling

Languages

English
Native or Bilingual

Timeline

Cook

The Well
07.2020 - 04.2021

To-Go Coordinator

Texas Roadhouse
05.2019 - Current

Custodian

E Manufacturing
05.2018 - 05.2019

High School Diploma -

Kirtland High School

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Scott McIntosh