Aditya Venkatesh
Union City,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Computer Lab Technician
University Student Union, CSUN
07.2022 - 06.2023
- Streamlined troubleshooting processes for quicker resolution of technical issues, improving overall user satisfaction.
- Developed user-friendly guides to help students navigate complex software programs, enhancing their learning experience.
- Resolved hardware malfunctions efficiently, minimizing disruption to the overall workflow within the lab setting.
- Assisted users with various software applications, resulting in increased productivity and understanding.
- Delivered training sessions on various software applications for both students and faculty members, broadening their skillsets and enhancing their educational experiences.
Business Analyst Intern
Hollasons Techsolutions
12.2019 - 02.2020
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Worked with IT team members on systems automation and advancement initiatives.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
- Identified errors and performed root cause analysis to determine core issues.
Education
Master of Science - Engineering Management
California State University - Northridge
Long Beach, CA06.2023
Bachelor of Science - Information Science
Dayanand Sagar Institutions
Bangalore, India 08.2020
Skills
- Programming Skills : Python, C
- Project Management Tools: Microsoft Project, JIRA, Asana, Tableau
- Database: Microsoft Office, Google Docs, MySQL
- Help Desk Support
- Technical Support
- Network Troubleshooting
Timeline
Computer Lab Technician
University Student Union, CSUN
07.2022 - 06.2023
Business Analyst Intern
Hollasons Techsolutions
12.2019 - 02.2020
Master of Science - Engineering Management
California State University - Northridge
Bachelor of Science - Information Science
Dayanand Sagar Institutions
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