
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA
<ul> <li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li> <li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li> <li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li> <li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li> <li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li> <li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li> <li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li> <li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li> <li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li> <li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li> <li>Requirement gathering, documentation, communication, team building, quality control.</li> </ul> at Mahindra Last Mile Mobility Ltd.<ul> <li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li> <li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li> <li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li> <li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li> <li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li> <li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li> <li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li> <li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li> <li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li> <li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li> <li>Requirement gathering, documentation, communication, team building, quality control.</li> </ul> at Mahindra Last Mile Mobility Ltd.
<ul><li>Hookah lounge/ Japanese steakhouse</li><li>Greeting Customers with waters as soon as they are seated</li><li>Expert knowledge of food and drink menus as well as a readily available flavor profile for our hookahs and cigars</li><li>Often giving information on the origin of the food itself as well as the flavor profiles</li><li>Breaking down the menu each section due to many being unfamiliar with the language barrier what certain items are or mean</li><li>Being attentive to not only the drinks for more rounds but also coals on hookahs</li><li>Many times taking tables at opposite ends of the restaurant due to hookah lounge being separate</li><li>Multitasking the needs of all areas in the restaurant including side work and team help for birthday celebrations or help in general</li></ul> at Serenity<ul><li>Hookah lounge/ Japanese steakhouse</li><li>Greeting Customers with waters as soon as they are seated</li><li>Expert knowledge of food and drink menus as well as a readily available flavor profile for our hookahs and cigars</li><li>Often giving information on the origin of the food itself as well as the flavor profiles</li><li>Breaking down the menu each section due to many being unfamiliar with the language barrier what certain items are or mean</li><li>Being attentive to not only the drinks for more rounds but also coals on hookahs</li><li>Many times taking tables at opposite ends of the restaurant due to hookah lounge being separate</li><li>Multitasking the needs of all areas in the restaurant including side work and team help for birthday celebrations or help in general</li></ul> at Serenity
My Role Is to Serve Food and Attend to Customers. at IMPACT MUANG THONG THANIMy Role Is to Serve Food and Attend to Customers. at IMPACT MUANG THONG THANI