Adji Mbana Sophie Diop
Knightdale,NC
Summary
Dedicated food and beverage server with proven skills in multitasking, customer satisfaction, and team collaboration. Known for enhancing guest experiences and training new staff effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Cypress of Raleigh
Raleigh, NC
06.2024 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to streamline order processing and improve efficiency.
- Trained new servers on menu items, service protocols, and operational procedures.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Cashier
TJX Companies
Apex, NC
11.2022 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Collaborated with team members to optimize checkout flow during peak hours.
- Trained new cashiers on procedures and customer service techniques effectively.
- Resolved customer complaints promptly to improve satisfaction rates.
- Monitored merchandise displays to ensure compliance with company standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
Associate Degree in Nursing - Nursing
Wake Technical Community College
Raleigh, NC08-2029
High School Diploma -
Lycee of Richard Toll
SENEGAL07-2014
Certification
- Licensed [ Certified Nursing Assistant]
Languages
French
Full Professional
Timeline
Food and Beverage Server
Cypress of Raleigh
06.2024 - Current
Cashier
TJX Companies
11.2022 - 08.2025
Associate Degree in Nursing - Nursing
Wake Technical Community College
High School Diploma -
Lycee of Richard Toll