Adjwoa Addae
Los Angeles,CA
Summary
Outgoing and highly engaging non-profit manager seeking part-time work as a server and/or barista. Posseses transferable clientele service skills with 4+ years experience interacting with membership of over 900 people, managing their donations, and providing them with detailed, timely, and attentive communication. Significant memory abilities with proven capacity to recall unique details and circumstances of a person. Passion for food with an eagerness to learn ins and outs of Botanica's menu.
Overview
7
7
years of professional experience
Work History
Senior Membership Manager
Corporate Accountability
10.2020 - Current
- Lead management of organization's monthly donor program with yearly budget of over $350,000 to sustain key advocacy programs related to the environment and public health.
- Build and sustain relationships with membership base of over 900 donors, communicating campaign updates and staff appreciation of their support of organizational programs. Answers phone and runs email account.
- Oversee operation of payment and CRM systems and develop retention strategies to ensure payments are processed monthly, preventing budget shortfalls. Successfully improved retention rate from 80% to 85% during tenure.
- Forecast income and organizational expenses, collaborating with member organizer to come up with tactics to meet budget goals and grow number of people in base.
Crew
Trader Joe's
09.2019 - 09.2020
- Developed keen familiarity of store food products to efficiently assist customers with their grocery needs and make product recommendations.
- Operated cash register and bagged customer's items while having personable and inviting conversations.
- Built flexibility to take on tasks throughout store depending on business needs, including shelf stocking, sample station running, and freezer organizing.
Barista
Nordstrom Ebar
09.2017 - 04.2018
- Memorized drinks menu with over 27 items while strictly adhering to all recipe standards to ensure optimum customer satisfaction.
- Operated cash register at peak times and greeted customers with a positive, calm, and friendly demeanor, ensuring to communicate quickly and clearly with team members what orders customers placed.
- Performed opening and closing duties with a keen eye for cleanliness and aesthetics of food and drink items displayed as well as point of sale setup.
Education
Bachelor of Arts - Global Environmental Studies
Clark University
Worcester, MASkills
- Membership Retention and Recruitment
- Organizational Brand Awareness
- Customer Relationship Management
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Time management abilities
- Adaptability
Timeline
Senior Membership Manager
Corporate Accountability
10.2020 - Current
Crew
Trader Joe's
09.2019 - 09.2020
Barista
Nordstrom Ebar
09.2017 - 04.2018
Bachelor of Arts - Global Environmental Studies
Clark University