Adlai Tonnah
Jacksonville,USA
Summary
Detail-oriented professional with diverse experience in waitstaff, car cleaning, retail, and customer service. Thrives in team environments while maintaining focus during independent tasks. Eager to embrace new challenges and opportunities.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
11.2022 - Current
- Certified to operate step-vans, enhancing delivery capabilities and service reliability.
- Operated safely in extreme weather conditions, maintaining efficiency in delivery operations.
- Lifted heavy items over 100 pounds to facilitate efficient loading and unloading.
Dispensary Associate
Trulieve
04.2024 - 05.2025
- Provided customer service support in a retail environment.
- Performed cleaning and organizing tasks in designated areas.
- Entered and managed computer data for accuracy and efficiency.
- Executed delivery of packages to designated locations.
Night Shift Lead
7- Eleven
04.2022 - 11.2022
- Assessed customer needs and successfully upsold products and services, contributing to increased sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings, enhancing customer awareness and satisfaction.
- Maintained compliance with privacy and security regulations in customer interactions.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer questions and addressed concerns, effectively reducing complaint calls.
Cashier/Sandwich Maker
Daily's
Jacksonville, FL
04.2020 - 06.2021
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings, enhancing customer understanding and satisfaction.
- Documented customer conversations to track requests and solutions, ensuring effective follow-up and service quality.
- Ensured compliance with privacy and security regulations by following established protocols.
- Escalated customer concerns and store issues to supervisors, facilitating timely resolutions and inventory management.
Cashier
Wendy's
Thorton, CO
08.2019 - 02.2020
- Welcomed customers, offering assistance to help find necessary store items.
- Helped customers find specific products, answering questions and offering advice.
- Trained new employees in cashiering procedures and assisted in resolving customer issues.
- Worked closely with front-end staff to assist customers.
- Addressed customer complaints and escalated unresolved issues to management for timely resolution.
- Acquired knowledge of various departmental roles to ensure store operations maintained continuity. of other departments to provide coverage and keep store operational.
- Promoted specific item options to customers, boosting sales and encouraging add-on purchases.
- Promoted products to increase sales during customer interactions. and add-on purchases by promoting specific item options to customers.
- Collaborated with front-end staff to enhance customer support and service delivery. with front-end staff to assist customers.
Car Detailer
Teph Seal Auto Appearance
Jacksonville, FL
03.2018 - 11.2018
- Cleaned vehicles daily for Nissan, Buick/GMC, and Subaru dealerships, ensuring high standards of appearance and customer satisfaction.
- Promoted a safe and clean working environment.
- Processed work orders and prioritized jobs to enhance workflow efficiency and meet customer demands.
- Promoted safe, clean working environment by adhering to safety protocols and maintaining equipment.
- Notified supervisors of faulty operations and defective materials.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Waiter
Flaming Seafood and Shao Kao BBQ
Jacksonville, FL
05.2017 - 11.2018
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Stocked and maintained silverware, linens and condiments.
- Followed established quality standards to ensure service excellence.
- Recorded orders and collaborated with team members to deliver food and beverages efficiently.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Assisted various restaurant departments with setup, cleanup, and maintenance tasks.
- Suggested additional items to customers to increase restaurant sales.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Resolved problems promptly and escalated larger concerns to management.
- Addressed guest complaints by actively listening and escalating issues to restaurant manager for prompt resolution.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
- Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
- Checked menus to verify current selection availability and cleanliness.
- Recommended additional menu items to customers, contributing to increased restaurant sales.
- Maintained safe food handling standards at all times.
Cashier
Home Goods
Jacksonville, FL
12.2016 - 02.2018
- Informed customers about payment options and processed credit card and cash transactions efficiently.
- Provided customers with payment information and processed credit card payments and cash transactions.
- Bagged and wrapped customer purchases at checkout.
- Assisted customers in locating specific products, enhancing their shopping experience.
- Assessed customer needs and responded appropriately to questions.
- Issued receipts for purchases and gifts.
- Ensured checkout area remained clean, organized, and welcoming for customers.
- Processed all transactions efficiently and in a timely manner.
- Checked prices and arranged for carry-outs to customer vehicles.
- Verified prices and coordinated carry-out service for customers.
- Checked purchased merchandise for problems and signs of tampering before processing any return or exchange.
Skills
- Route planning
- Delivery documentation
- Lifting up to 100 lbs
- Safety protocols
- Mechanical tool proficiency
- On-time deliveries
- Deadline driven
- Organizational skills
- Physical endurance
- Team coordination
- Dependable worker
- Solid independent worker
- Customer service skills
- Customer interactions
- Customer relations
- Effective communication
- Verbal communication
- Service quality
- Follows instructions
- Flexible work schedule
- Basic mathematics
- Consistent work history
- Strong work ethic
- Team player
Personal Information
Age: 27
Timeline
Dispensary Associate
Trulieve
04.2024 - 05.2025
Delivery Driver
Amazon
11.2022 - Current
Night Shift Lead
7- Eleven
04.2022 - 11.2022
Cashier/Sandwich Maker
Daily's
04.2020 - 06.2021
Cashier
Wendy's
08.2019 - 02.2020
Car Detailer
Teph Seal Auto Appearance
03.2018 - 11.2018
Waiter
Flaming Seafood and Shao Kao BBQ
05.2017 - 11.2018
Cashier
Home Goods
12.2016 - 02.2018