Adlih Morales-Baez
Miami
Summary
Dynamic healthcare administration professional with a proven track record in overseeing patient access operations, emphasizing efficiency and quality. Expertise in fostering team collaboration and navigating evolving environments to achieve consistent results. Recognized for exceptional communication, problem-solving, and leadership skills that contribute to organizational success and elevate patient satisfaction. Committed to driving improvements that enhance operational performance and patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Access Supervisor
Conifer Healthcare Solutions
04.2023 - Current
- Supervised daily Patient Access operations, ensuring efficient patient registration, authorization, scheduling, and admissions.
- Managed bill-hold reviews to ensure compliance with Medicare, Medicaid, and payer requirements.
- Analyzed insurance policies and coverage guidelines to support timely reimbursement and patient access services.
- Monitored patient accounts and operational reports to ensure data accuracy and workflow efficiency.
- Oversaw surgical and outpatient accounts, ensuring authorizations and financial clearance were obtained prior services.
- Monitored inpatient accounts to identify authorization gaps, prevent denials and support reimbursement efforts.
- Ensured compliance with HIPAA regulations and protected patient confidentiality.
- Reviewed scheduling and authorization reports to identify trends and improve departmental performance.
- Collaborated with clinical teams, physicians, and insurance providers to facilitate smooth patient admissions and care coordination.
- Assisted with staff training, performance monitoring, and process improvement initiatives.
- Support revenue cycle operations by helping reduce authorization delays, denials, and registration errors.
- Performed self-pay account audits to identify coverage opportunities, improve account accuracy, support collections efforts, and minimize revenue loss.
Freight Broker/ President
CDA Services Corp
01.2017 - 01.2026
- Logistical planning for profitable and effective deliveries for customers
- Communicate all aspects of a shipment assignment to Commercial Operators and Owner Operators, concisely with professionalism
- Prioritize calls according to urgency and importance
- Ability to recognize, isolate and solve problems that improve a company’s overall performance
- Possess industry knowledge of Transportation, Logistics, Planning, and Analytical Process improvements
- Monitor the route and status of trucks and trailers to coordinate and prioritize truck driver’s schedule
- Supervision of assigned Commercial Vehicle Operators to include counseling, hiring, and terminations
- Oversee equipment needs and maintenance for terminal (tractors, trailers, building, etc.)
- Operate legally according to local, state and federal laws and regulations
- Overseeing DOT regulations in a safe and legal aspect (Hours of Service/Hazmat/Federal regulations)
- Responsible for accident reporting and insurance claims
- Maintain customer satisfaction (Shippers)
- Perform additional related duties and assignments as directed by management
- Employees Interviews/Reviews
- Payroll.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ06-2027
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Tempe, AZ12-2025
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ04-2010
Skills
- Financial consulting services
- Client relationship management
- Financial advisory services
- Skilled in customer interaction
- Analytical problem-solving
- Effective time management
- Efficient task management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Supervisor
Conifer Healthcare Solutions
04.2023 - Current
Freight Broker/ President
CDA Services Corp
01.2017 - 01.2026
Associate of Arts - Health Care Administration
University of Phoenix
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix