ADMILA SMAJIC-SKILJO
Urbandale,IA
Summary
I have several years of experience in the hotel industry with administrative tasks and with customer care.
Overview
22
22
years of professional experience
Work History
Relocation to the United States
10.2023
Guest Advocate
Target Corporation
02.2024 - Current
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Operations Assistant
Hotel Uebachs
02.2011 - 09.2022
- Managed day-to-day department operations with effective workflow coordination.
Sales Assistant
Champagner Gallery Store
07.2010 - 01.2011
- Processed transactions accurately while maintaining a high level of customer service.
Front Desk Receptionist
Hotel Calluna & Hotel Terra Ventura
08.2008 - 06.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Bar Manager, Restaurant employee
Steigenberger Hotel
03.2003 - 05.2008
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Closed out cash register and prepared cashier report at close of business.
Education
Business English C1, online course -
AKAD Online University
01.2024
Management Assistant - undefined
ILS Online University
02.2014
Apprenticeship Hotel Manageress -
Dorint Hotels & Resorts
02.2003
High School Diploma - undefined
Gymnasium
07.2000
Skills
- I have excellent organisation skills, and I have an extremely reliable manner
- I have acquired my organisation skills through hard work
- I am very ambitious
- I am learning fast, and I want to do my work as best as possible
Accomplishments
- I am most proud of working ten years at the same employer and felt as a valuable member of the hotel team.
- I have grown into and with the hotel team for all the years.
Languages
German
Native or Bilingual
Serbian
Native or Bilingual
English
Professional Working
Timeline
Guest Advocate
Target Corporation
02.2024 - Current
Relocation to the United States
10.2023
Operations Assistant
Hotel Uebachs
02.2011 - 09.2022
Sales Assistant
Champagner Gallery Store
07.2010 - 01.2011
Front Desk Receptionist
Hotel Calluna & Hotel Terra Ventura
08.2008 - 06.2010
Bar Manager, Restaurant employee
Steigenberger Hotel
03.2003 - 05.2008
Management Assistant - undefined
ILS Online University
High School Diploma - undefined
Gymnasium
Business English C1, online course -
AKAD Online University
Apprenticeship Hotel Manageress -
Dorint Hotels & Resorts