Adna Abdullahi
Apple Valley,MN
Summary
Motivated and personable Front Desk Representative with experience in customer service, administrative support, and office operations within a dental and wellness setting. Demonstrates excellent communication, organizational, and multitasking abilities, ensuring a smooth and welcoming environment for clients.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
The Cottages Group
11.2024 - 04.2025
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Fulfillment Expert
Target
08.2023 - 03.2025
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Sales Associate
Code White
04.2023 - 12.2023
- Welcomed and checked in clients for teeth whitening appointments, ensuring a positive and professional first impression.
- Provided professional teeth whitening services in a clinical setting using FDA-approved products and LED light technology.
- Educated clients on post-treatment care and maintenance for optimal results and oral health.
Education
High School Diploma -
Eastview High School
Apple Valley MN05-2025
Associate of Arts - Health Sciences
Normandale Community College
Minneapolis, MN05-2025
Skills
- Time management
- Patient support
- HIPAA compliance
- Active listening
- Verbal and written communication
- Record keeping
- Compassionate caregiving
- Health and safety requirements
- Client documentation
Languages
Somali
Native or Bilingual
English
Native or Bilingual
Arabic
Full Professional
Spanish
Limited Working
Timeline
Direct Support Professional
The Cottages Group
11.2024 - 04.2025
Fulfillment Expert
Target
08.2023 - 03.2025
Sales Associate
Code White
04.2023 - 12.2023
High School Diploma -
Eastview High School
Associate of Arts - Health Sciences
Normandale Community College
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