Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

ADNAN SHAMIT

Sterling Heights,MI

Summary

Operational Manager with 7+ years of experience driving revenue performance, growth, and service excellence for well- established hospitality organizations. Proven expertise in executing robust strategies, managing large budgets, and improving processes that result in reduced costs, higher quality, and greater yield. Instrumental in overseeing multi- venues, controlling costs, and keeping employee turnover rates below industry standards.

Overview

9
9
years of professional experience

Work History

Sales Manager

Boundless promotion
Southfield, Michigan
08.2023 - 01.2025
  • Collaborated with marketing team to create promotional materials for target customers.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Resolved customer complaints regarding sales and service.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Gained market share in new sales performance through aggressive team training.
  • Developed and implemented sales strategies to increase market share.
  • Created and presented monthly reports to management on sales performance.
  • Oversaw regional and local sales managers and staff.
  • Maintained updated knowledge through continuing education and advanced training.

Manager

Rite Aid
Sterling Heights, MI
07.2021 - 07.2023
  • Oversee store operations and staff management.
  • Ensure excellent customer service and resolve issues.
  • Manage inventory, sales goals, and cash handling.
  • Enforce company policies and safety regulations.
  • Collaborate with corporate on promotions and performance
  • Strong leadership and customer service.
  • Retail operations and inventory management.
  • Ability to multitask and meet targets.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Banquet Manager

Double Tree by Hilton
Bloomfield Hills, Michigan
01.2018 - 01.2021
  • Trained and recruited servers and bussers
  • Spearheaded venue operations, including financial analysis of prelims and budgets, catering sales, banquet event services, vendor sourcing, and strategic planning
  • Conducted staff trainings at all levels including managers, bartenders, beverage runners, cocktail servers, porters, and stewards, which improved service levels by 15%
  • Developed and implemented marketing strategies and concepts that resulted in 35% revenue growth over 3 years
  • Reduced food and beverage COGS down by 3 points and 5 points respectively
  • Slashed labor costs between 5%-15% according to different venues

Server

San Marino social club
Troy , MI
04.2016 - 10.2018
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees to perform duties.

Education

Associate of Arts - Business Administration

Macomb Community College
Warren, MI
05-2023

Skills

  • Leadership
  • Time management
  • Critical Thinking
  • Customers service
  • Multitasking
  • Motivational
  • Sales

Languages

  • English, Fluent
  • Bangla, Basic

Timeline

Sales Manager

Boundless promotion
08.2023 - 01.2025

Manager

Rite Aid
07.2021 - 07.2023

Banquet Manager

Double Tree by Hilton
01.2018 - 01.2021

Server

San Marino social club
04.2016 - 10.2018

Associate of Arts - Business Administration

Macomb Community College

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