Adnan Hussain Khan Mohammed
Northridge,CA
Summary
IT support specialist with a Master’s in IT Management and extensive customer service experience. Demonstrated expertise in ITSM, Zendesk, and Microsoft Office, leading to improved user satisfaction and efficient workflows. Strong analytical skills and adaptability to new technologies enhance problem resolution and support processes. Committed to leveraging technical abilities and time management skills in a professional environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Operations Associate
Waterleaf Consultants Pvt. Ltd.
Hyderabad, India
02.2023 - 08.2023
- Company Overview: Lime, Neutron Holdings, Inc., American Transportation Company
- - Operations Associate at Lime, the world’s largest shared electric vehicle company.
- - Addressed customer queries and concerns through refunds, credits, and solutions.
- - Resolved issues and escalated complex problems for timely resolutions.
- - Built strong partnerships with vendors, suppliers, and internal teams.
- - Contributed to business growth by supporting operational initiatives.
- - Developed problem-solving, collaboration, and communication skills.
- - Supported Lime’s mission to revolutionize transportation.
- Skills:
- - Handled customer escalations to resolve issues quickly.
- - Supported business partners to improve teamwork.
- - Solved customer problems to keep them satisfied.
- - Checked and confirmed the accuracy of processes.
- - Obtained required regulatory approvals for operations.
Site Engineer
Swiss Infra
Hyderabad, India
06.2021 - 08.2023
- Company Overview: Construction company based in Hyderabad, India
- - Completed over 2 residential building projects as a Site Engineer.
- - Applied technical expertise to project drawings.
- - Calculated costs and prepared financial reports.
- - Coordinated information between contractors and supervisors.
- Skills:
- - Managed contracts to ensure smooth project execution.
- - Led and coordinated team efforts to achieve project goals.
- - Oversaw construction activities to ensure timely completion.
- - Executed strategies to align with project objectives.
- - Provided technical leadership to guide project success.
Assistant Engineer
Siddiqui Civil Engineering Consultancy
Hyderabad, India
08.2021 - 08.2022
- - Prepared and managed construction materials.
- - Supervised the assigned construction team.
- - Prepared daily progress and activity reports.
- Skills:
- - Managed projects from start to finish.
- - Estimated project costs and budgets.
- - Led and organized the project team.
- - Coordinated with clients to meet their requirements.
Site Supervisor
Swiss Infra
Hyderabad, India
10.2018 - 06.2021
- Company Overview: Construction company based in Hyderabad, India
- - Worked as a Civil Site Supervisor on construction projects with Construction team.
- - Monitored daily progress and site activities.
- - Guided construction workers using project drawings.
- - Evaluated employee performance on-site.
- Skills:
- - Worked as a Civil Site Supervisor.
- - Checked daily construction progress.
- - Guided workers on materials and helped them using drawings.
- - Reviewed worker performance on site.
Education
Master of Science - Information Technology Management
Indiana Wesleyan University
Merrillville, Indiana04-2025
Bachelor of Engineering - Civil Engineering
Osmania University
Hyderabad, India07-2021
Skills
- Microsoft Office Suite
- Ticketing systems and ITSM principles
- Zendesk with AI and automation
- AutoCAD 2D and 3D
- Analytics and reporting
Certification
- - AutoCAD certification from AUTO-DESK Authorized Training Center (Axis Technologies) recognized by Government of Telangana State.
- - Awarded Certificate of Commitment for promoting safety against COVID-19 from Delgon Technologies that collaborated with Injntu (www.injntu.com/pledge).
Volunteer Experience
NSS (National Service Scheme), Volunteer, - Participated as a Volunteer in NSS (National Service Scheme) which includes activities such as creating awareness among students on the Importance of Education, Road Safety awareness program, Skill development program that helped me for all-round development.
References
References available upon request.
Timeline
Customer Operations Associate
Waterleaf Consultants Pvt. Ltd.
02.2023 - 08.2023
Assistant Engineer
Siddiqui Civil Engineering Consultancy
08.2021 - 08.2022
Site Engineer
Swiss Infra
06.2021 - 08.2023
Site Supervisor
Swiss Infra
10.2018 - 06.2021
Master of Science - Information Technology Management
Indiana Wesleyan University
Bachelor of Engineering - Civil Engineering
Osmania University
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