LAKESHA FOSTER
Brooklyn,New York
Summary
Administrative and Customer Operations Associate with extensive experience in records management and customer support. Strong background in conducting compliance reviews, developing instructional materials, and collaborating with team leaders to improve service delivery and operational success. Committed to maintaining confidentiality and professionalism in all interactions.
Overview
14
14
years of professional experience
Work History
Principal Administrative Associate, Level 1 / Customer Operations & Program Associate
New York City Department of Buildings
Brooklyn, NY
07.2023 - Current
- Provide administrative and customer-support services related to certificates of correction, open OATH summonses, Notices of Violation, and agency compliance processes.
- Conduct targeted outreach to customers who need assistance certifying corrections to open summonses.
- Review certificates of correction and supporting documentation for completeness, accuracy, and compliance with agency requirements.
- Communicated review results to customers through telephone, online forms, correspondence, and in-person interactions, ensuring clarity and professionalism.
- Provide technical assistance to customers navigating the certificate-of-correction process and make appropriate referrals for complex or specialized cases.
- Facilitated unit communication by handling correspondence, telephone inquiries, online help-form submissions, FOIL requests, and subpoena-related requests, enhancing team efficiency.
- Collaborate with department units and team leaders to improve correction rates, resolve customer issues, and support operational objectives.
- Developed and updated instructional guides, unit materials, and public-facing information with input from unit leadership, improving customer understanding of agency processes.
- Prepare and present instructional materials regarding agency processes to members of the public and other stakeholders.
Clerical Associate, Level 2 / Data Entry Clerk
New York City Department of Buildings
Brooklyn, NY
02.2020 - 07.2023
- Executed daily administrative and clerical duties, encompassing data entry, information processing, records maintenance, and paperwork preparation to ensure smooth operations.
- Entered and updated information in computer systems while maintaining accuracy and attention to detail.
- Organized information files and processed documentation according to established procedures, supporting compliance and accessibility of records.
- Retrieved and reviewed information from relevant sources to support administrative activities and customer inquiries.
- Handled telephone inquiries, delivering information and assistance to customers and visitors while effectively directing inquiries to appropriate personnel.
- Communicated information to supervisors, coworkers, and other stakeholders by telephone, email, written correspondence, and in person.
- Supported day-to-day office operations in a high-volume public-service environment.
- Built cooperative working relationships with supervisors, colleagues, customers, and members of the public.
Administrative Office Assistant
New York City Department of Buildings
06.2015 - 01.2020
- Executed clerical and administrative tasks for records, files, invoices, reports, correspondence, and forms to ensure smooth office operations.
- Maintained violation-related records and facilitated data-control activities through organized numerical and alphabetical filing systems.
- Classified and organized transactions, records, correspondence, and forms according to prescribed systems.
- Reviewed documentation for accuracy, completeness, and proper organization.
- Greeted visitors, determined their needs, and efficiently directed them to appropriate staff for assistance.
- Supported general office organization, document management, and administrative recordkeeping.
Politics & Legislative Administrator
National Organization for Women
01.2014 - 06.2014
- Researched and summarized political legislation and historical documentation to inform weekly reporting.
- Reviewed 20 political records to ensure accuracy and conformity with established policies and procedures.
- Proofread and corrected written materials for spelling, grammar, punctuation, clarity, and consistency.
- Reported findings and incidents to program director to facilitate informed decision-making.
- Prepared and submitted timesheets and related administrative communications by email.
Office Assistant
Black Women Blueprint
01.2013 - 06.2013
- Facilitated smooth office operations and information flow, coordinating administrative tasks to support effective team functionality.
- Provided assistance to visitors upon arrival and provided professional assistance at the front desk.
- Used call directories and internal information to route callers to the appropriate person or office.
- Retrieved information from computer files to compile accurate reports and administrative materials, enhancing decision-making.
Education
Master of Arts - Labor Studies
CUNY School of Labor and Urban Studies
Manhattan, NY05-2023
Advanced Certificate - Labor Relations
CUNY School of Labor and Urban Studies
Manhattan, NY05-2022
Bachelor of Arts - Political Science and Communications
Brooklyn College
Brooklyn, NY05-2013
Advanced Certificate - Public Administration and Policy
CUNY School of Labor and Urban Studies
Manhattan, NYSkills
- Administrative and Office Support
- Records management
- Data entry
- Scheduling coordination
- Information gathering
- Report preparation
- Quality control
- Technical writing
- Training material preparation
- Workflow support
- Microsoft Office Suite
- Microsoft Office Suite
- Email management
- File organization
- Confidential handling
- Stakeholder communication
- Email management
Personal Information
Title: ADMINISTRATIVE ASSISTANT
ADDITIONAL QUALIFICATIONS
- Strong written and verbal communication
- Excellent organization and attention to detail
- Professional customer-service approach
- Ability to manage confidential and sensitive information
- Skilled at reviewing documentation and identifying errors or missing information
- Comfortable working with public agencies, internal departments, and diverse stakeholders
- Dependable, detail-oriented, and capable of managing competing priorities
Timeline
Principal Administrative Associate, Level 1 / Customer Operations & Program Associate
New York City Department of Buildings
07.2023 - Current
Clerical Associate, Level 2 / Data Entry Clerk
New York City Department of Buildings
02.2020 - 07.2023
Administrative Office Assistant
New York City Department of Buildings
06.2015 - 01.2020
Politics & Legislative Administrator
National Organization for Women
01.2014 - 06.2014
Office Assistant
Black Women Blueprint
01.2013 - 06.2013
Master of Arts - Labor Studies
CUNY School of Labor and Urban Studies
Advanced Certificate - Labor Relations
CUNY School of Labor and Urban Studies
Bachelor of Arts - Political Science and Communications
Brooklyn College
Advanced Certificate - Public Administration and Policy
CUNY School of Labor and Urban Studies