Adolfo Garcia
Customer Service Representative
Homestead,FL
Summary
As a knowledgeable Cyber Security enthusiast, I am always looking for opportunities to expand my professional portfolio. My experience as a Customer Service agent has provided me with the wherewithal to engage in new company projects given the opportunity. My interest in the cyber security field drives my work-ethic, and I know I will be a valuable asset to the team.
Overview
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
FPL Energy
Miami, FL
05.2021 - Current
- High adaptability to an ever changing database and process requirement.
- Great ability to use critical thinking skills and forward-thinking strategies that were focused on resolving customer needs and concerns.
- Has provided a set of skills for talking to people, diffusing conflicts, and adjusting to different situations.
- Ability to access and navigate operating systems thoroughly.
- To contact my manager: Andy Martinez (786-236-8945)
- To contact my supervisor: Nathaly Duque (786-391-9967)
Teacher's Assistant
America Reads
miami, FL
10.2019 - 07.2020
- Was able to adeptly lead a class
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Experience in mentoring and guiding learning disabled children which required good listening skills and problem solving to cater to their special needs.
Office Assistant, Customer Service
C&F Marine
Miami, Florida
05.2019 - 09.2019
- Use of Microsoft Excel proficiently along with a thorough use of spreadsheets
- High adaptability to an operating system amidst the company's most hectic quarter
- Investigated and observed tests on machinery and equipment for compliance with standards.
- Was active in projects aimed to meet goals for the improvement of the company.
- To contact my employer- 305-541-4305 (Esteban D. Aguila, owner)
Education
Bachelor of Science - CYBER SECURITY
Florida International University
Miami, FL 07.2019 - Current
Skills
Creative problem solving
Timeline
Customer Service Representative
FPL Energy
05.2021 - Current
Teacher's Assistant
America Reads
10.2019 - 07.2020
Bachelor of Science - CYBER SECURITY
Florida International University
07.2019 - Current
Office Assistant, Customer Service
C&F Marine
05.2019 - 09.2019
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