Mauricio Parada
25321 SW 107TH CT Miami
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Reliable team player with commitment to collaboration and adaptability. Developed exceptional sales and customer service skills in fast paced, client focused environment. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
FPL Energy Services
04.2023 - Current
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Strictly took inbound calls to gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Cross-sold additional products or services based on customer needs.
- Collaborated with team members to determine strategic sales approaches.
Patient Account Specialist
MedAssist, a Firstsource
12.2019 - 03.2023
- Monitored aging accounts and reached out to customers to discuss payments
- Documented all actions performed and interactions with customers
- Completed in-depth research to investigate claims and resolve problems
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls to meet demands busy groups
- Negotiated to collect balance in full
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
Customer Sales Associate
Advantage & E-Z Rent A Car
11.2017 - 10.2019
- Evaluated inventory and optimizing strategies to meet customer demands
- Engaged with customers to effectively build rapport and lasting relationships
- Recommended items to customers based on specific needs and explained features and benefits
- Expanded customer base by identifying needs, developing solutions
- Ensured client satisfaction by actively listening and resolving customers comments and concerns
Supervisor
Advantage E-Z Rent A Car
09.2015 - 10.2017
- Managed and updated database detailing important information such as inventory and processing claims on a daily basis
- Demonstrated flexibility working with team members to remedy any issues and preemptively coming up with solutions
- Maintained drive and determination to obtain personal and team objectives and goals
- Set overall vision and provided team leadership
- Oversee the amount of fleet we had in order to correspond with the amount of reservation we had on a daily basis
- Identified and corrected performance and personnel issues negatively impacting team and business operations
Customer Service Representative
E-Z Rent-A-Car
07.2014 - 08.2015
- Offered advice and assistance to customers, paying attention to special needs or wants
- Issued receipts and processed refunds, credits, or exchanges
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Education
Miami Dade College
Miami, FL05.2019
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2014
Skills
- Upselling
- Interpersonal skills
- Sales expertise
- Customer rapport
- Fleet Management & Logistics
- HIPPA Understanding
- Medical Billing
- Bilingual (English & Spanish) Fluent in technical reading, speaking and writing
Timeline
Inside Sales Representative
FPL Energy Services
04.2023 - Current
Patient Account Specialist
MedAssist, a Firstsource
12.2019 - 03.2023
Customer Sales Associate
Advantage & E-Z Rent A Car
11.2017 - 10.2019
Supervisor
Advantage E-Z Rent A Car
09.2015 - 10.2017
Customer Service Representative
E-Z Rent-A-Car
07.2014 - 08.2015
High School Diploma -
Miami Coral Park Senior High School
Miami Dade College
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