Adolfo Garcia
El Paso,TX
Summary
Driven by a strong customer service background and analytical reasoning. My proactive complaint handling and critical thinking fostered a collaborative environment, demonstrating my ability to lead with empathy and innovate solutions for complex problems. Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively, effective under pressure and in stressful situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
02.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Store Associate
Finish Line
11.2022 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
Education
High School Diploma -
Burges High School
El Paso, TXAssociate - Criminal Justice
El Paso Community College
El Paso, TX05.2025
Skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Innovative
- Analytical Reasoning
- Problem-Solving
- Critical Thinking
- Active Listening
Certification
- Forklift certification Training - July 2026
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Service Advocate
Target
02.2024 - Current
Store Associate
Finish Line
11.2022 - 01.2024
High School Diploma -
Burges High School
Associate - Criminal Justice
El Paso Community College