Adolfo Lopez
Bay Shore
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
CPS Assessment Social Worker
Suffolk County Department of Social Services
04.2024 - Current
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Documented data and completed accurate updates to case records.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented programs to support children's mental health and well-being.
Medical Receptionist
New York Health
08.2022 - 03.2023
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Representative
State Farm
11.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Criminal Justice, Minor in Law
John Jay College of Criminal Justice
New York, NY01-2024
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NY12.2019
Skills
- Multidisciplinary collaboration
- Verbal communication
- Data collection and analysis
- Teamwork and cooperation
- Conflict resolution
- Attention to detail
- Time management
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CPS Assessment Social Worker
Suffolk County Department of Social Services
04.2024 - Current
Medical Receptionist
New York Health
08.2022 - 03.2023
Customer Service Representative
State Farm
11.2020 - 08.2022
Bachelor of Science - Criminal Justice, Minor in Law
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
Suffolk County Community College
Similar Profiles
Daniel GalvinDaniel Galvin
Senior Weights & Measures Inspector at Suffolk County Department of LaborSenior Weights & Measures Inspector at Suffolk County Department of Labor
Brandon DevilleBrandon Deville
Caseworker at SUFFOLK DEPARTMENT OF SOCIAL SERVICESCaseworker at SUFFOLK DEPARTMENT OF SOCIAL SERVICES
Pamela M. DeFabrizioPamela M. DeFabrizio
Court Liaison/Sr. Caseworker at Suffolk County Dept. Of Social ServicesCourt Liaison/Sr. Caseworker at Suffolk County Dept. Of Social Services
Laura PimentelLaura Pimentel
Strategic Planning and Execution Lead at Travelers InsuranceStrategic Planning and Execution Lead at Travelers Insurance
Sacha ChunnilalSacha Chunnilal
Nursing Assistant at St catherine of Siena Nursing and RehabiliationNursing Assistant at St catherine of Siena Nursing and Rehabiliation