ADOLPH MONTAS
Fredericksburg,VA
Summary
Proven leader at WASHINGTON AREA TRANSIT AUTHORITY, adept in transportation management and effective communication, enhanced passenger safety, and boosted customer satisfaction. Excelled in schedule management and policy implementation, ensuring regulatory compliance and operational excellence. Achieved significant improvements in service quality and staff performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Station Manager
WASHINGTON AREA TRANSIT AUTHORITY
06.2012 - 08.2024
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Performed daily inspections on switches.
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Demonstrated expert knowledge of railroad regulations, ensuring compliance throughout all aspects of train operations.
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
- Made public announcements on routes and delays.
Education
Associate of Science - Electrical Equipment Installation And Repair
UNITED ELECTRONIC INSTITUTE
Tampa, FL02.1990
Skills
- Operating Procedures
- Quality service
- Customer Retention
- Transportation Management
- Effective Communication
- Policy Implementation
- Vendor Relationship Management
- Risk Assessments
- Schedule Management
Timeline
Station Manager
WASHINGTON AREA TRANSIT AUTHORITY
06.2012 - 08.2024
Associate of Science - Electrical Equipment Installation And Repair
UNITED ELECTRONIC INSTITUTE
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