Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Adolphe Latorre

Summary

Personable Technology Specialist with 20 years' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions.

Overview

19
19
years of professional experience

Work History

Web Technology Specialist

Remote TTEC (UHC)
01.2023 - Current
  • Conduct research to provide answers to members and resolve their issues
  • Responded to numerous reference calls daily, helping members with specific information needs.
  • Creating dialogue with other team members through team chats to analyze and discover solutions together on resolving issues for members, Team Building.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Provided technical support to our members

Gallery Owner

Da Lowa Deck Gallery
01.2019 - 09.2022
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Regional Account Executive

Securus Payments
05.2014 - 11.2018
  • B2B Soliciting for merchant processing
  • Trained and developed new agents to establish a uniformed approach for success
  • Developed tailored solutions for clients, resulting in increased customer satisfaction and retention.
  • Increased regional sales by building and maintaining strong relationships with key accounts.
  • Mentored junior team members, fostering a positive work environment that encouraged collaboration and professional growth.

Bilingual CSR Supervisor

Applied Card Systems
04.2005 - 12.2013
  • Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responsible for overall the bilingual Retention, Collections, Fraud, Presidential Departments and Customer service.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
  • Streamlined communication for non-English speaking customers, offering seamless assistance and support.

Education

BSA - Illustration and Cartooning

School Of Visual Arts
01.1995

Skills

  • Network Administration
  • Data analytics proficiency
  • Software Development
  • Technical Support
  • Content Management Systems
  • Technical Support Experience
  • Equipment management
  • Equipment Setup
  • Team building
  • Adobe Creative Cloud proficiency
  • Decision-Making
  • Organizational Skills
  • Attention to Detail
  • Problem-Solving
  • User access
  • Multitasking Abilities
  • Analytical Skills
  • Teamwork and Collaboration

Personal Information

Title: Web Technology Specialist 

Languages

Spanish
Native or Bilingual

Timeline

Web Technology Specialist

Remote TTEC (UHC)
01.2023 - Current

Gallery Owner

Da Lowa Deck Gallery
01.2019 - 09.2022

Regional Account Executive

Securus Payments
05.2014 - 11.2018

Bilingual CSR Supervisor

Applied Card Systems
04.2005 - 12.2013

BSA - Illustration and Cartooning

School Of Visual Arts

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Adolphe Latorre