Adonai Rezene
Addison,TX
Summary
Detail-oriented and client-focused professional with experience in customer service, onboarding, and operational support. Skilled in sales, scheduling and performance management, with a strong ability to handle large data sets and collaborate effectively in fast-paced environments. Adept at providing top-notch service to internal teams and clients while maintaining strong organizational and communication skills.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
Lowes Home Improvement Stores
05.2024 - 09.2024
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate
Finish Line
02.2024 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Student Food Service Worker
Concordia University Texas
02.2024 - 04.2024
- Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
Education
Bachelor of Arts - Business Management
North Lake College
Irving, TX05-2027
High School Diploma -
Berkner HighSchool
Dallas, TX05-2023
Skills
- Customer service
- Account maintenance
- Onboarding
- Leadership skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent written and oral communication
- Customer relationship management
Key Highlights
- Proven ability to provide top-tier customer service to internal business groups and clients.
- Strong background in scheduling and coordinating client interactions.
- Hands-on experience with onboarding and account maintenance operations.
- Comfortable working with data sets and updating internal systems.
- Thrive in meritocratic, fast-paced environments with high visibility to upper management.
Timeline
Customer Service Specialist
Lowes Home Improvement Stores
05.2024 - 09.2024
Sales Associate
Finish Line
02.2024 - 05.2024
Student Food Service Worker
Concordia University Texas
02.2024 - 04.2024
Bachelor of Arts - Business Management
North Lake College
High School Diploma -
Berkner HighSchool
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