Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adonay Kfleyesus

Mountlake Terrace,WA

Summary

Professional with strong expertise in monitoring and managing operational systems in high-pressure environments. Adept at ensuring continuous, reliable operations and swiftly addressing any issues that arise. Highly collaborative, with keen ability to adapt to evolving needs and deliver results. Skilled in using advanced technology and communication tools, and known for reliability and effective teamwork.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Command Center Operator

Amazon
10.2022 - Current
  • Participated in regular training exercises to maintain proficiency in emergency response procedures.
  • Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
  • Managed access control systems for secure entry points, reducing unauthorized access incidents.
  • Streamlined communication processes for improved efficiency during emergency situations.
  • Maintained vigilance over facility grounds, identifying potential hazards or breaches in security protocol.
  • Utilized data analysis tools to identify patterns and trends in security incidents, informing proactive strategies for improvement.
  • Demonstrated exceptional decision-making skills under high-pressure situations resulting in effective threat mitigation.
  • Coordinated closely with other departments to ensure seamless integration of security measures throughout the organization.
  • Implemented preventative maintenance schedules for surveillance equipment, minimizing technical issues hindering operations.
  • Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.

Gas Station Cashier

Manor Market
06.2020 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.

Cashier Team Lead

Babies R Us
01.2018 - 04.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained team members on cash register operation and cash handling.

Education

Bachelor of Arts - Law

University of Washington
Bothell, WA
06.2021

High School Diploma -

Edmonds Woodway High School
Edmonds, WA
06.2017

Skills

  • Emergency management
  • Security protocols
  • Policy enforcement
  • Incident response
  • Network monitoring
  • Alarm monitoring
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Situational awareness
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Preventive Maintenance
  • Written communication
  • Data analysis
  • Risk mitigation

Certification

  • CPR/AED certification
  • Google Professional Data Analytics
  • Microsoft Power BI

Timeline

Security Command Center Operator

Amazon
10.2022 - Current

Gas Station Cashier

Manor Market
06.2020 - 08.2022

Cashier Team Lead

Babies R Us
01.2018 - 04.2020

Bachelor of Arts - Law

University of Washington

High School Diploma -

Edmonds Woodway High School

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Adonay Kfleyesus