FRAOL MISGANA
Seattle,WA
Summary
Dedicated Security Operations Specialist with expertise in implementing physical security controls, including access management and CCTV monitoring. Manages incident response and investigations, ensuring safety and thorough documentation. Enhances security in high-traffic environments through effective conflict de-escalation and professional client interactions.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Security Command Center Operator
Securitas Security Services USA
Seattle, Washington
2025 - Current
- Monitor designated areas through exterior and interior cameras, responding promptly to potential dangers
- Identify and investigate potential threats, often with minimal information
- Assisted in coordinating responses to significant incidents impacting client safety
- Make emergency notifications per site post orders
- Recorded detailed incident reports to ensure comprehensive documentation of investigations and shift activities
- Responded promptly and professionally to address client concerns and inquiries
- Maintain and update tracking systems
Security Operation Specialist
Securitas Security Services USA
Seattle, WA
2023 - 2025
- Monitored CCTV alarms and access control systems to ensure a secure environment.
- Responded swiftly to incidents and emergencies in accordance with safety protocols.
- De-escalated tense situations to resolve conflicts and ensure compliance.
- Conducted routine patrols to identify and address security risks and equipment issues.
- Documented incidents and daily activities to maintain accurate security records.
- Coordinated with property management and emergency personnel.
- Provided professional concierge service while assisting employees and visitors.
Customer Care Associate
Cosmos Granite
Kent, WA
2020 - 2023
- Delivered exceptional customer service by actively listening to concerns and guiding customers.
- Coordinated customer communication via email, phone, and text, ensuring timely updates and high service quality.
- Guided customers in understanding product options and services while coordinating scheduling, improving overall experience.
- Cultivated strong customer relationships through clear communication and timely support, enhancing customer satisfaction.
Mentorship Coordinator
Asian Counseling and Referral Service
Seattle, WA
2017 - 2020
- Enhanced student development by providing targeted mentorship and guidance.
- Assessed mentee progress and provided constructive feedback regularly.
- Trained new mentors on program protocols and best practices for support.
- Cultivated strong relationships through active listening and meaningful engagement.
- Promoted supportive interactions by employing active listening and encouragement techniques.
Education
High School Diploma -
Tyee High School
SeaTac, WAAA -
Highline College
Des Moines, WASkills
- CCTV surveillance
- Access control and monitoring
- Incident response and reporting
- Security risk assessment
- Security systems oversight
- Emergency response
- Emergency de-escalation
- Incident reporting tools
- Situational awareness
- Physical security management
- Security customer relations
- Crisis communication
Certification
CPR & AED Certification, Corporate Security Trainings, Amazon Security Awareness Certification, Safety Ambassador 101
LANGUAGES
English, Amharic
Timeline
Security Command Center Operator
Securitas Security Services USA
2025 - Current
Security Operation Specialist
Securitas Security Services USA
2023 - 2025
Customer Care Associate
Cosmos Granite
2020 - 2023
Mentorship Coordinator
Asian Counseling and Referral Service
2017 - 2020
High School Diploma -
Tyee High School
AA -
Highline College