Adonis Guerrier
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction across various roles. Skilled in crisis intervention and adept at fostering teamwork, I excel in fast-paced environments, demonstrating adaptability and a comprehensive understanding of healthcare settings. My approach has consistently resulted in improved service delivery and patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Busser
Twin Peaks
01.2023 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Behavior Health Technician
Favorite Health Staffing
02.2022 - 10.2022
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
Customer Service Representative
Teleperformance USA
08.2018 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Vaccine Coordinator
Favorite Healthcare Staffing(Various Hospitals
03.2021 - 07.2021
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
High School Diploma -
J. P. Taravella High School
Coral Springs, FL05.2018
Skills
- Excellent teamwork
- Adaptable to change
- Security procedures knowledge
- Conceptual knowledge of office equipment and patient care services
- Comprehensive knowledge of healthcare setting and various job functions
- Solid understanding of communication techniques for patients and visitors
Certification
BLS Certification
CPI Certification
Timeline
Restaurant Busser
Twin Peaks
01.2023 - Current
Behavior Health Technician
Favorite Health Staffing
02.2022 - 10.2022
Vaccine Coordinator
Favorite Healthcare Staffing(Various Hospitals
03.2021 - 07.2021
Customer Service Representative
Teleperformance USA
08.2018 - 01.2022
High School Diploma -
J. P. Taravella High School