Hi, I’m
Adonta Brooks
Nashville,TN
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
12
years of professional experience
Work History
BH Management Services
Floating Community Manager
09.2019 - Current
Job overview
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Managed community within established cost constraints.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections of both interior and exterior of properties to identify needed and or recommended improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Aided upper-level leaders by completing budgets and reports for executive action planning.
- Helped with roll outs of new property management systems to support community and expertly handle diverse needs.
- Organized and executed launch of communities.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Fogelman
Assistant Community Manager
07.2018 - 09.2019
Job overview
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Produced reports about community activities to keep owners, directors and property managers informed.
Prime Communications AT&T
Retail Store Manager
01.2016 - 07.2018
Job overview
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Geodis
Operation Team Leader
03.2012 - 01.2016
Job overview
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Middle Tennessee State UniversityMurfreesboro, TN
Some College (No Degree) from Mass Communications
Skills
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Yardi, CRM, and Entrata Software
- Resident Relations
- Vendor Management
- Community Engagement
- Leasing and Sales
- Price Structuring
- Employee Performance Management
- MS Office Suite
Timeline
Floating Community Manager
BH Management Services
09.2019 - Current
Assistant Community Manager
Fogelman
07.2018 - 09.2019
Retail Store Manager
Prime Communications AT&T
01.2016 - 07.2018
Operation Team Leader
Geodis
03.2012 - 01.2016
Middle Tennessee State University
Some College (No Degree) from Mass Communications