Diana Huerta
Phoenix,AZ
Summary
Offering 9 years of related experience in the field and unwavering dedication to achieving property management goals and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
5
5
years of professional experience
Work History
Floating Community Manager
Greystar Property Management
Phoenix, AZ
09.2023 - Current
- Managed communities for manager's taking sabbatical or medical leave.
- Responded to customer inquiries in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Handled resident complaints and expedited maintenance requests.
- Coached, mentored and trained team members in order to improve their job performance.
Community Manager - Slate Scottsdale
Greystar Property Management
Phoenix, AZ - 278 Units
05.2023 - 09.2024
- Developed and implemented strategies to increase community engagement and resident retention such as resident events.
- Created content for social media platforms to engage the community.
- Managed multiple projects simultaneously, ensuring deadlines are met such as Monday morning reports, Accounting month end and Market Surveys.
- Developed and implemented effective leasing strategies to maximize occupancy rates and maintain occupancy of 95% and above.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads, as well as visiting local businesses.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Drafted and monitored budgets for overall maintenance and operations.
Assistant Community Manager - San Valiente
Greystar Property Management
Phoenix, AZ - 604 Units
01.2020 - 03.2023
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Prepared monthly financial reports for review by the property manager.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Assisted the community manager with managing a team of 12.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Developed training materials and assisted on training new team members.
Education
Associate of Arts -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ04-2018
Skills
- Financial Budgeting and Reporting
- Income and Expense Management
- Daily Operations Management
- Community Engagement
- CRM, OPS and RealPage Software
- Expertise in Yardi and Onesite
- Vendor Management
- Staff Management
Languages
Spanish
Professional
Timeline
Floating Community Manager
Greystar Property Management
09.2023 - Current
Community Manager - Slate Scottsdale
Greystar Property Management
05.2023 - 09.2024
Assistant Community Manager - San Valiente
Greystar Property Management
01.2020 - 03.2023
Associate of Arts -
Maricopa Community Colleges - Glendale Community College