Adora Gray
Cockeysville
Summary
Dedicated dental professional with 2+ years of experience as an Office Lead and current hands-on experience as a Dental Assistant. Proven ability to manage daily office operations while delivering exceptional patient care. Known for strong customer service, a friendly and outgoing personality, and a hardworking, team-oriented approach. Eager to step into a leadership role while continuing to grow within the dental field as I pursue dental hygiene education.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Aspen Dental
Towson
01.2025 - Current
- Chairside assisting during general dental procedures
- Instrument preparation, sterilization, and infection control (OSHA compliant)
- Patient preparation and operatory setup/turnover
- Taking and recording vital signs
- Assisting with digital X-rays
- Maintaining cleanliness and organization of clinical areas
Operations Manager
Aspen Dental
Towson
01.2024 - 01.2025
- Patient scheduling and appointment coordination
- Insurance verification and basic claims processing
- Treatment plan presentation and explanation
- Handling patient records and data entry (EMPS)
- Billing support and payment processing
- Managing high-volume phone calls and front desk operations
Patient Registration Coordinator
University of Maryland Hospital
Forest Hill
01.2023 - 01.2024
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines
- Worked closely with patients to deliver excellent and direct individualized patient care
Eyewear Consultant
MyEyeDr
White Marsh / Bel-Air
01.2021 - 01.2023
- Trained on taking the appropriate measurements for lenses and frames
- Managed Inventory for frames and contact lenses
- Reviewed prescriptions and patient information carefully to identify a patient's special needs.
- Consulted and discussed patients' benefit coverage towards lenses and frames.
Receptionist/Technician Assistant
Americas Best Contact and Eyeglasses
Bel-Air
01.2020 - 01.2021
- Greeted patients, signed them in, and directed them to appointments to enhance patient experience.
- Collected chief complaints and medical history from patients to prepare for doctor consultations.
- Coordinated scheduling, filed charts, faxed documents, and adjusted frames to support office operations.
- Answered the central telephone system and directed calls accordingly
Education
Dental Hygiene
CCBC
Essex, MD05-2028
Skills
- Medical Scheduling
- Patient Records Management
- Dental Terminology
- Patient Communication
- Computer proficiency
- Team Leadership
- Motivational Skills
Timeline
Dental Assistant
Aspen Dental
01.2025 - Current
Operations Manager
Aspen Dental
01.2024 - 01.2025
Patient Registration Coordinator
University of Maryland Hospital
01.2023 - 01.2024
Eyewear Consultant
MyEyeDr
01.2021 - 01.2023
Receptionist/Technician Assistant
Americas Best Contact and Eyeglasses
01.2020 - 01.2021
Dental Hygiene
CCBC