Adoreun Pratt
Houston,Texas
Summary
Consumer interaction expert with over 10 years of diverse experience, including a pivotal role in enhancing guest satisfaction, sales performance and a profound ability to elevate customer service standards. With a proven track record in peer development and innovative problem-solving, this candidate brings a strategic approach to customer interactions. His expertise in communication, team development, and customer support in strategic planning, positions him as a forward-thinking professional eager to drive customer success in dynamic environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server
Rumi’s Kitchen
Houston, TX
12.2025 - Current
- Delivered exceptional customer service in high-pressure fine dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Navigated high volume efficiently (1500+ daily covers), enhancing guest satisfaction and experience.
- Trusted to help open new restaurant in Atlanta with only 45 days experience
Hourly Manager/ Lead Trainer
Maggiano's Little Italy
Houston, Texas
09.2022 - 12.2025
- Executed numerous successful offsite customer interactions within catering delivery department.
- Excelled in many different positions
- Received over 15+ “Above The Line” recognitions due to exceptional performance
- Led Team in sales for the majority of tenure
- Facilitated a new training program for over half of restaurant staff, enhancing team performance and service quality.
Transportation Specialist
Big WAAVE Industries LLC
United States
07.2019 - Current
- Exhibited strong customer service skills in ride-sharing role
- Demonstrated proficiency in logistics management for freight
- Implemented innovative solutions to delivery challenges
Business Intern
2TheMAAXE A/V & Event Solutions
K.C.K.
03.2018 - 08.2022
- Acted as a key player in the company’s strategic planning
- Boosted company’s market presence through effective marketing
- Demonstrated supportive role in assisting the CEO
- Exhibited detail-focused approach in stage production
- Successfully represented the company in various business travels
- Elevated event success by adeptly handling A/V setups, marketing strategies, and CEO support
- Spearheaded strategic A/V solutions, enhancing event experiences and client satisfaction
Mobile Sales Lead
Wireless Vision
Kansas City, KS
11.2016 - 09.2017
- Achieved top 60 ranking among 1500+ for sales, led accessory sales, and enhanced recruitment processes
- Spearheaded the accessory sales team, ensuring operational excellence and meeting strict sales quotas
- Passionately drove T-Mobile service sales, becoming the #1 salesman and significantly outperforming sales targets
Athlete Trainer
Nike Inc.
K.C.K.
06.2015 - 12.2016
- Handled cash transactions as a cashier, ensuring accuracy and customer satisfaction
- Assisted in operational tasks, demonstrating detail-focused and analytical approach
- Leveraged collaborative skills to work effectively in a team-oriented environment
- Utilized authoritative leadership to guide store operations and team performance
- Left the role to pursue advanced opportunities, reflecting ambition and career growth
Associate Trainer/ Sales Generation Manager
Tommy Hilfiger
K.C.K.
06.2014 - 01.2015
- Elevated to the role of Associate Trainer and Sales Generation Manager at Tommy Hilfiger
- Youngest team member, entrusted with significant responsibilities at the age of 16
- Implemented innovative sales strategies to drive revenue growth
Skills
Sales and Recruitment
People Skills
Public Speaking
Service Sales
Sales Quotas
Event Management
Training
Certification
- CDL Class A
- APEX Institute
- Feb 2021 - Mar 2021
Timeline
Server
Rumi’s Kitchen
12.2025 - Current
Hourly Manager/ Lead Trainer
Maggiano's Little Italy
09.2022 - 12.2025
Transportation Specialist
Big WAAVE Industries LLC
07.2019 - Current
Business Intern
2TheMAAXE A/V & Event Solutions
03.2018 - 08.2022
Mobile Sales Lead
Wireless Vision
11.2016 - 09.2017
Athlete Trainer
Nike Inc.
06.2015 - 12.2016
Associate Trainer/ Sales Generation Manager
Tommy Hilfiger
06.2014 - 01.2015