ADRAEANA PALAFOX
Summary
Seasoned hospitality professional with a proven track record at Universal Aventura Hotel, excelling in guest relations and reservation processing. Demonstrated expertise in balancing accounts and enhancing team performance. Achieved significant improvements in guest satisfaction by leveraging strong work ethic and hospitality service expertise.
Overview
3
3
years of professional experience
Work History
Night Auditor
Universal Stella Nova Resort
12.2024 - 01.2025
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Conducted regular audits of billing activities to ensure compliance with company policies and regulatory standards.
- Created detailed reports of all group reservation activities, including number of rooms booked, average daily rate, duration of stay, and total revenue.
Hotel Front Desk Supervisor
Universal Aventura Hotel
03.2024 - 12.2024
- Trained new front desk staff members, improving overall team performance and knowledge.
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Front Desk
Universal Aventura Hotel
04.2023 - 03.2024
- Resolved guest issues promptly
- Perform check-out and cash handling activities in accordance with cash handling procedures
- Collaborated with housekeeping to maintain hotel cleanliness
- Greeted guests and engaged in pleasant conversations during check-in process
Guest Services Associate
Top Golf
11.2021 - 02.2023
- Monitored reservation system for accuracy and efficiency
- Resolved challenging customer complaints with empathy and professionalism
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
Education
High School Diploma -
Imokalee High School
01.2022
Skills
- Balancing accounts
- Posting charges
- Reservation processing
- Strong work ethic
- Guest relations
- Hospitality service expertise
Timeline
Night Auditor
Universal Stella Nova Resort
12.2024 - 01.2025
Hotel Front Desk Supervisor
Universal Aventura Hotel
03.2024 - 12.2024
Front Desk
Universal Aventura Hotel
04.2023 - 03.2024
Guest Services Associate
Top Golf
11.2021 - 02.2023
High School Diploma -
Imokalee High School
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