Adrain Tew

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.

• Developed and implemented inventory management strategies for improved stock flow.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Built strong vendor relationships for timely goods and materials deliveries.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Audited and corrected discrepancies in inventory numbers.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Completed physical inventory counts each month.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Completed daily cycle counts to maintain accuracy of records.
• Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Audited and corrected discrepancies in inventory numbers.

• Completed daily cycle counts to maintain accuracy of records.
• Completed physical inventory counts each month.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
• Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
• Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
• Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
• Aided new customers during e-commerce service registration processes to enable return patronage.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.