Adreana Sujey Orozco
Laredo,TX
Summary
Accomplished Pharmacy Technician and Customer Service Representative with a proven track record at Walmart Pharmacy, excelling in data entry and customer service. Demonstrated ability to resolve complex customer issues, enhance operational efficiency, and maintain confidentiality. Achieved a significant increase in customer satisfaction through meticulous problem resolution and effective communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Of Laredo
12.2023 - 08.2024
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Pharmacy Technician
Walmart Pharmacy
11.2018 - 05.2024
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
Martin High School
Laredo, TX06.2016
Skills
- Data Entry
- Customer Service
- POS systems expert
- Problem Resolution
- Clerical Support
- Insurance Billing
- Prescription Filling
- Confidentiality and HIPAA
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
City Of Laredo
12.2023 - 08.2024
Pharmacy Technician
Walmart Pharmacy
11.2018 - 05.2024
High School Diploma -
Martin High School
- CPhT - Certified Pharmacy Technician
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