Adreanna Waddle
Fort Worth,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
3
3
years of professional experience
Work History
Cashier
Shells
Weatherford, TX
08.2022 - 11.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
Sales Associate
Hibbett Sporting Goods
Weatherford, TX
01.2022 - 08.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Recommended merchandise to customers based on needs and preferences.
- Prepared merchandise for purchase or rental.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier
Kent Kwik Convenience Stores
Weatherford, TX
04.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
Bowling Attendant
Main Event
Fort Worth, TX
02.2020 - 04.2020
- Greeted customers upon arrival and provided them with bowling equipment.
- Assisted customers in setting up their bowling lanes, including placing bumpers for children.
- Monitored the progress of games to ensure safety regulations were followed.
- Provided instructions on how to properly use the bowling equipment and scorecards.
- Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
- Inspected bowling balls for damages or defects before returning them to customers.
- Organized tournaments by reserving lanes and assigning teams as needed.
- Offered suggestions on purchasing food items and drinks from the concession stand.
- Resolved customer complaints in a polite and professional manner.
- Processed rental payments for shoe rentals when applicable.
- Maintained inventory of bowling accessories such as shoes, gloves, towels.
- Ensured that all rules and regulations regarding safety were adhered to at all times.
- Responsible for opening and closing procedures related to cash handling activities.
- Took responsibility for ensuring that each lane was appropriately set up prior to play starting.
- Answered questions about policies, prices, products offered at the facility.
Education
Bachelor of Arts - General Studies
Prairie View A & M University
Prairie View, TX12-2024
Associate of Arts - General Studies
Weatherford College
Weatherford, TX05-2022
Southwest High School
Fort Worth, TX06-2020
Skills
- Payment Collection
- Customer Assistance
- Payment Processing
- Drawer balancing
- Returns processing
- Customer Service
- Cash Register Operation
- Order Packaging
- Cash Management
- Ordering and stocking
- Money Handling
- Cleaning and sanitizing
- Merchandise Restocking
- Time management abilities
- Team Leadership
- Returns and exchanges
- Retail Sales
Timeline
Cashier
Shells
08.2022 - 11.2022
Sales Associate
Hibbett Sporting Goods
01.2022 - 08.2022
Cashier
Kent Kwik Convenience Stores
04.2021 - 01.2022
Bowling Attendant
Main Event
02.2020 - 04.2020
Bachelor of Arts - General Studies
Prairie View A & M University
Associate of Arts - General Studies
Weatherford College
Southwest High School