Adreianna Hines
Baton Rouge,LA
Summary
Customer Service Representative with 4 years of experience in sales and account management, excelling in team building and customer relationships. Direct service professional with proven track record of delivering compassionate care and support to individuals. Known for reliability and adaptability in meeting clients' needs. Skilled in communication and teamwork, consistently ensuring positive outcomes. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart Supercenter
Baton Rouge, LA
09.2024 - Current
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Reduced checkout time by implementing faster scanning techniques, enhancing customer experience.
- Utilized problem-solving skills to resolve pricing discrepancies, maintaining smooth operations.
- Collaborated with team to improve checkout processes, resulting in increased throughput.
- Maintained a clean and organized checkout area, contributing to a positive store environment.
- Efficiently processed transactions, ensuring accuracy and speed. Provided exceptional customer service, resolving issues promptly and maintaining a positive atmosphere.
Customer Service Sales Representative
JCPenney
Little Rock, AR
01.2024 - 09.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Contributed to positive team culture, driving motivation and productivity among peers.
Sales Associate
Burger King
Little Rock, AR
01.2024 - 09.2024
- Assisted customers with purchases, enhancing sales through effective communication and product knowledge.
- Resolved customer issues promptly, improving satisfaction and retention.
- Collaborated with team to maintain store organization, boosting efficiency and sales.
- Utilized sales techniques to increase daily transactions and meet targets.
- Analyzed sales trends to optimize inventory and drive increased revenue.
- Deliver exceptional customer service, handle cash transactions, and maintain a clean work environment. Consistently meet sales targets and receive positive feedback.
Personal Shopper
Walmart Supercenter
Marksville, LA
05.2023 - 11.2023
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction.
- Remained calm and composed during high-stress situations and when dealing with difficult or irate people.
- Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Greeted customers warmly, offered assistance, and informed them about the latest store promotions.
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
- Taught new employees about customer service, money management, and organizational techniques.
Direct Service Worker
L & D Community Care
Marksville, LA
11.2021 - 05.2023
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Ran errands for customers, including grocery shopping and other essentials.
- Made a decision.
- Worked to improve and enhance the lives of patients through effective and compassionate care.
- Management consistently complimented me on my excellent customer service.
Education
Biology
University of Louisiana At Lafayette
Lafayette05.2023
High School - undefined
Avoyelles High School
Moreauville, LA01.2021
Skills
- Customer service (Expert)
- Sales (Expert)
- Account management (Expert)
- Communication (Expert)
- Organization (Expert)
- Problem-solving (Expert)
- Team building (Expert)
- Cash handling (Expert)
- Merchandising (Expert)
- Stocking (Expert)
- Project management (Expert)
- Shipment processing (Expert)
- Relationship management (Expert)
- Leadership (Expert)
- Customer engagement (Expert)
- Activities of daily living assistance (Expert)
- Housekeeping tasks (Expert)
- Medication monitoring (Expert)
- Patient care (Expert)
- First aid and safety (Expert)
- Compassionate care (Expert)
- Direct care (Expert)
- Transportation (Expert)
- Personal hygiene assistance (Expert)
- Client documentation (Expert)
- Meal preparation (Expert)
Languages
English (Expert)
Timeline
Cashier
Walmart Supercenter
09.2024 - Current
Customer Service Sales Representative
JCPenney
01.2024 - 09.2024
Sales Associate
Burger King
01.2024 - 09.2024
Personal Shopper
Walmart Supercenter
05.2023 - 11.2023
Direct Service Worker
L & D Community Care
11.2021 - 05.2023
Biology
University of Louisiana At Lafayette
High School - undefined
Avoyelles High School