Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Eddweena Swiney

Reynoldsburg,Ohio

Summary

Phlebotomist with over a decade of experience in customer service, retail sales, and patient care, showcasing a deep commitment to precision in every aspect of work. This background has honed a skill set that includes team management, service quality enhancement, and a patient-centered approach to phlebotomy, all underpinned by a proven ability to boost customer satisfaction and sales. Eager to leverage these skills in a clinical setting, with a focus on delivering outstanding patient care and support, while maintaining meticulous attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Guest service associate, cashier, beauty team member

Target
06.2022 - Current
  • Achieved 20% growth in beauty product sales
  • Preserved 98% accuracy in cash transactions
  • Regularly commended for superior customer service
  • Contributed to 15% reduction in customer grievances
  • Supported team in hitting store-wide targets
  • Elevated customer satisfaction by providing top-notch service at Target, mastering multiple roles efficiently.
  • Streamlined checkout process as cashier, enhancing transaction speed and accuracy, ensuring customer delight.
  • Supported beauty department success, offering personalized recommendations that boosted customer loyalty.

Customer Service/Food Prep Deli

KROGER
12.2020 - 06.2023
  • Promptly addressed customer inquiries, enhancing service quality
  • Managed large-scale food orders, ensuring timely delivery
  • Led department operations, including opening and closing procedures
  • Utilized Zebra technology for effective inventory management
  • Passionately led a team to exceed sales targets through exceptional service and product knowledge.
  • Streamlined checkout process, reducing customer wait times.

CNA

Better Care Llc
12.2013 - 12.2021
  • Provided compassionate care to patients, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with patient assessments, enhancing overall care delivery and efficiency.
  • Monitored vital signs, accurately documenting changes to inform medical team of patient conditions.
  • Supported rehabilitation efforts by aiding patients in mobility exercises according to care plans.
  • Educated patients and families on health management, fostering understanding of treatment processes.
  • Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient needs.

Customer Service/ Intake Rep

BNI FINANCIAL SERVICES
01.2017 - 08.2020
  • Applied problem-solving skills to address customer queries
  • Impacted customer satisfaction positively through persistent communication
  • Increased customer engagement by managing appointments efficiently

Sales Rep, * Cashier

DOLLAR GENERAL
10.2013 - 12.2016
  • Managed customer inquiries, delivering exceptional service
  • Effectively resolved complaints, enhancing customer satisfaction
  • Monitored sales activations, ensuring top product quality
  • Maintained a well-stocked sales floor for optimal shopping experience
  • Implemented inventory tracking improvements, minimizing stock discrepancies.
  • Introduced a customer loyalty program, increasing repeat business and customer engagement.
  • Boosted store revenue by pioneering a customer loyalty program.

Education

Phlebotomy certification, biometric certification, CPR,AED & First Aid certification for pediatrics & adults - undefined

Elite phlebotomy
Columbus, OH
03.2024

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Dorsey School of Business-Dearborn
Dearborn, MI
02.2017

High School Diploma - undefined

Reynoldsburg High School
06.2009

Skills

  • Customer Inquiries (Expert)
  • Cashier (Expert)
  • CPR
  • Sales Rep (Experienced)
  • Financial Services
  • Patient Care (Experienced)
  • Phlebotomy (Skillful)
  • Appointment Scheduling
  • Product Knowledge
  • Customer Service (Expert)
  • Retail Sales (Expert)
  • Wound Care
  • Closing
  • Customer Service Oriented (Expert)
  • Biometrics
  • Zebra Technology
  • Team Management
  • Service Quality Enhancement

Languages

English (Experienced)

Certification

CPR, AED & First Aid& biometrics,

Timeline

Guest service associate, cashier, beauty team member

Target
06.2022 - Current

Customer Service/Food Prep Deli

KROGER
12.2020 - 06.2023

Customer Service/ Intake Rep

BNI FINANCIAL SERVICES
01.2017 - 08.2020

CNA

Better Care Llc
12.2013 - 12.2021

Sales Rep, * Cashier

DOLLAR GENERAL
10.2013 - 12.2016

Phlebotomy certification, biometric certification, CPR,AED & First Aid certification for pediatrics & adults - undefined

Elite phlebotomy

undefined

Dorsey School of Business-Dearborn

High School Diploma - undefined

Reynoldsburg High School

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