De Jonae Washington
Summary
Experienced Senior Guest Service Associate with background in hospitality and customer service. Known for exceptional problem-solving skills, capable of handling guest inquiries efficiently and managing complaints professionally. In previous roles, contributed to improving guest satisfaction rates through personalized attention and proactive resolution of issues. Strongly focused on fostering positive relationships with guests to promote loyalty and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Guest Service Associate
National Health Foundation
Panorama City
02.2025 - 04.2026
- Monitored security cameras across property, maintaining a safe environment for guests and staff.
- Greeted and assisted guests with check-ins and check-outs, verifying accuracy of all information to enhance guest experience.
- Assisted residents with meal preparation and serving during dining hours.
- Answered incoming calls, efficiently redirecting callers to appropriate departments and taking messages to ensure seamless communication.
- Room checks every 2hrs, Bed flips and laundry on scheduled days.
Shelter Aide
Homeless Shelter and Services
Los Angeles
07.2025 - 12.2025
- Conducted safety checks of all areas of the facility while on duty.
- Inspected living quarters regularly for cleanliness standards according to established guidelines.
- Assisted residents with meal preparation and serving during dining hours.
- Monitored food intake of residents, recording daily meal counts on required forms.
Caregiver
Private Care
Los Angeles
01.2025 - 06.2025
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Documented daily activities and client progress to ensure continuity of care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Collaborated with family members to align care plans with client needs.
- Maintained clean, organized environment to promote client safety and well-being.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Caregiver
Private Care
Torrance
06.2022 - 11.2024
- Assisted clients with daily living activities and personal care routines.
- Maintained a safe and clean environment for clients in their homes.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored health and well-being of clients and reported significant health changes.
- Administered self medication according to prescribed schedules and guidelines.
- Built strong and trusting rapport with clients and loved ones.
Education
Certified Nurse Assistant (CNA) - Certified Nurse Assistant
Mahoney University School of Healthcare
Compton, CA 10.2024 - 12.2024
Medical Assistant
UEI College
Gardena, CA 10.2022 - 12.2022
Thomas Riley High School
Los Angeles, CASkills
Dedicated Senior Guest Service Associate with a strong background in hospitality and customer service Expert in addressing guest inquiries and resolving complaints to enhance satisfaction Proven track record of fostering relationships that drive loyalty and repeat business through tailored support and proactive issue resolution
Dedicated Senior Guest Service Associate with a strong background in hospitality and customer service Expert in addressing guest inquiries and resolving complaints to enhance satisfaction Proven track record of fostering relationships that drive loyalty and repeat business through tailored support and proactive issue resolution
Certification
- CPR And First Aid Certified
Timeline
Shelter Aide
Homeless Shelter and Services
07.2025 - 12.2025
Senior Guest Service Associate
National Health Foundation
02.2025 - 04.2026
Caregiver
Private Care
01.2025 - 06.2025
Certified Nurse Assistant (CNA) - Certified Nurse Assistant
Mahoney University School of Healthcare
10.2024 - 12.2024
Medical Assistant
UEI College
10.2022 - 12.2022
Caregiver
Private Care
06.2022 - 11.2024
Thomas Riley High School