Adre’yana Columbus
Garner,NC
Summary
Dynamic Customer Service Manager with a proven track record at Food Lion, enhancing satisfaction through innovative training programs and effective complaint resolution. Skilled in Microsoft Office and time management, I excel in fast-paced environments, driving team performance and operational efficiency while fostering a customer-focused culture.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Food Lion
Garner, NC
02.2019 - Current
- Led customer service team to enhance satisfaction and streamline operations.
- Developed training programs to improve staff performance and service quality.
- Implemented feedback systems to address customer concerns effectively.
- Analyzed performance metrics to identify areas for process improvement.
Patient Care Assistant
Life Inc
New Bern, NC
07.2020 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
North Lenoir High School
La Grange, NC06.2019
Skills
Customer service
Problem-solving
Microsoft outlook, word, and Excel
Customer focused
Time management
Training and mentoring
Cash handling
Complaint resolution
Timeline
Patient Care Assistant
Life Inc
07.2020 - 11.2023
Customer Service Manager
Food Lion
02.2019 - Current
High School Diploma -
North Lenoir High School